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B2B during COVID: Core tenets similar, delivery methods very different

2020-09-03T16:20:00+03:00August 18th, 2020|Categories: Posts|Tags: , , , |

How B2B has changed, per McKinsey McKinsey recently launched a survey of B2B decision-makers across 11 countries, seven sectors, and 14 categories of spend. We’re obviously very interested in this space, and our CEO Arnold has dedicated two recent newsletters to potential prospects [...]

Conectys partners with high-growth identity verification marketing leader

2020-06-22T14:44:04+03:00May 14th, 2020|Categories: Announcements|Tags: , , , |

We’re proud to announce we’ve recently partnered with one of the world’s leading identity verification companies.As part of the agreement, Conectys will deliver 24x7 outsourced content moderation and document verification services. Conectys’ new client supports many of the largest retail brands in the world [...]

Ways to measure customer success at scale

2020-05-20T12:07:10+03:00May 13th, 2020|Categories: Posts|Tags: , , |

How do you know you’re doing right by your customers? Customer experience metrics, customer success metrics, client satisfaction metrics, and more have exploded in the last five years. The gold standard is still NPS, or Net Promoter Score. NPS was initially pioneered at Intuit [...]

What should you be looking for when selecting new locations for your business?

2020-05-06T08:06:26+03:00May 6th, 2020|Categories: Posts|Tags: , , , |

First, before you think we’re tone-deaf… This post is going to be about questions to ask before opening a new office in a new country or region, but we also realize this is an economically uncertain time for a lot of brands -- although [...]

Hey, we’re moving Poznan locations!

2020-02-12T16:21:03+02:00January 23rd, 2020|Categories: Announcements|Tags: , , , , , , |

The idea of a revolution in Business Process Outsourcing (BPO) is not a fable. It’s truly happening, with a new wave of service level-focus rewriting the old rules of outsourcing. Poland has been a major geographic player in the shift around BPO, customer experience, [...]

Tips for Consistent Messaging Across Multiple Channels

2020-03-19T08:29:36+02:00December 2nd, 2019|Categories: Posts|Tags: , , , |

With the many different channels used by businesses today, it can be challenging to achieve consistency across your messaging. But if you want to improve customer service, consistent omnichannel messaging goes a long way. First, consistency is valued in all relationships. No one likes [...]

Who Wins When Games Get Mentioned on Social Media

2020-02-13T00:12:26+02:00July 13th, 2018|Categories: Posts|Tags: , , , , |

In its latest U.S. Gaming Trends report, Adobe highlights the enormous potential of the industry. The Adobe Digital Index (ADI) analysed gaming visits, revenue and social media stats for major game titles in 2015, with some surprising results. With gaming visits increasing in frequency, up by 8% [...]

3 Proven Tips for Every CEO Scaling their Business

2020-01-15T09:27:19+02:00July 9th, 2018|Categories: Posts|Tags: , , , , |

As the CEO of a startup, you’re probably all too familiar with the statistic that more than half of businesses fail in the first four years. This can be a sobering realization, but it can also be a call to action. If you’ve gotten [...]

Why Choosing a BPO Partner Based on Cost Reduction will Steer you Wrong

2020-01-21T16:21:51+02:00March 18th, 2018|Categories: Posts|Tags: , , |

If you’re new to the world of outsourcing, you might be at square one, wondering: “what is BPO?” Or if you’ve dabbled with an outsourcing engagement in the past, you might think choosing a business processes outsourcing (BPO) partner is fairly straightforward. Check out [...]

Conectys’ end-to-end Customer Contact Management and Product Support Platform provides a fully Integrated Solution for a Global Leader of Bike Sharing Services

2020-01-20T12:17:02+02:00October 25th, 2017|Categories: Announcements|Tags: , , , , , , , , , |

Bucharest, Romania – October 25, 2017  – Conectys, the global leader in multilingual and end-to-end outsourcing solutions, today announced that it has partnered with one of the global leaders in dockless bike sharing services.  Conectys will provide localized, multi-lingual support to the company’s international [...]

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