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Is there a disconnect around customer experience?

2020-12-02T17:57:06+02:00December 2nd, 2020|Categories: Posts|Tags: , , , |

“The mystery” of customer experience Good post on customer experience mystery at Customer Think recently, citing some of these statistics: According to Bain, 80% of CEOs believe they deliver superior customer [...]

Global collaboration: It begins with alignment

2020-10-13T11:18:00+03:00July 14th, 2020|Categories: Posts|Tags: , , , |

Recently, we put together a white paper on global collaboration -- the challenges and successes -- and identified three core pillars of making global teams and client relationships work. [...]

The solution to customer experience isn’t throwing more tech at it

2020-10-13T11:23:10+03:00April 22nd, 2020|Categories: Posts|Tags: , , , , |

You already know content moderation is very important. When we hit our targets, our clients hit their targets. And while it may seem awkward to talk about hitting targets [...]

Conectys receives ISO certification for Lisbon delivery center

2020-10-09T11:45:51+03:00March 14th, 2020|Categories: Announcements|Tags: , , , , |

The International Organization for Standardization (ISO) is an independent, nongovernmental organization that oversees the drafting of ISO 9001 and many other international standards. ISO, through its 164 member organizations, brings [...]

5 Secrets to Superb Customer Satisfaction

2020-10-13T11:29:57+03:00March 2nd, 2020|Categories: Posts|Tags: , , , , |

Meeting, and exceeding, customer expectations is one of the key performance indicators of successful businesses to ensure customers don’t leave you for a competitor. Keeping customers is hands down [...]

CONECTYS WINS SILVER STEVIE® AWARD IN 2020 STEVIE AWARDS FOR SALES & CUSTOMER SERVICE

2020-10-09T11:47:23+03:00February 29th, 2020|Categories: Announcements|Tags: , , , |

LAS VEGAS, NEVADA – February 29, 2020 – Conectys was presented with a Silver Stevie® Award in the Contact Center or Customer Outsourcing Provider of the Year [...]

Fail-Proof Tips for Improving Agent Efficiency in Contact Centers

2020-10-13T11:38:50+03:00January 27th, 2020|Categories: Posts|Tags: , , , , |

When it comes to business operations, efficiency is pivotal to success. The good news is that the right (even minor) tweaks at each layer of the business can bubble [...]

How Retail Brands can Better Connect with Consumers on a Human Level

2020-10-13T11:48:21+03:00June 17th, 2019|Categories: Posts|Tags: , , |

The retail world has been continuously shaken up over the years by digital innovations and fluctuating consumer trends. But there’s one trend that seems to be here to stay. [...]

7 Questions to Ask your BPO Partner about Reporting

2020-10-13T11:59:16+03:00November 19th, 2018|Categories: Posts|Tags: , , , |

When you finally make the decision to bring in a qualified BPO partner to help your company scale, there’s so much to think about. You have to discuss, and [...]

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