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Global collaboration: It begins with alignment

2020-09-03T16:22:03+03:00July 14th, 2020|Categories: Posts|Tags: , , , |

Recently, we put together a white paper on global collaboration -- the challenges and successes -- and identified three core pillars of making global teams and client relationships work. Those were: Co-creation and co-strategizing Trust Alignment and agreement All three concepts are similar, yes. [...]

The solution to customer experience isn’t throwing more tech at it

2020-04-27T11:18:24+03:00April 22nd, 2020|Categories: Posts|Tags: , , , |

You already know content moderation is very important. When we hit our targets, our clients hit their targets. And while it may seem awkward to talk about hitting targets during a period of global health uncertainty, the actual reality is that for many of [...]

Conectys receives ISO certification for Lisbon delivery center

2020-03-18T15:20:27+02:00March 14th, 2020|Categories: Announcements|Tags: , , , , |

The International Organization for Standardization (ISO) is an independent, nongovernmental organization that oversees the drafting of ISO 9001 and many other international standards. ISO, through its 164 member organizations, brings together experts “to share knowledge and develop voluntary, consensus-based, market relevant International Standards that support [...]

5 Secrets to Superb Customer Satisfaction

2020-02-06T18:38:29+02:00March 2nd, 2020|Categories: Posts|Tags: , , , , |

Meeting, and exceeding, customer expectations is one of the key performance indicators of successful businesses to ensure customers don’t leave you for a competitor. Keeping customers is hands down more cost-effective than obtaining new ones. Therefore, it is important that you keep the customers [...]

CONECTYS WINS SILVER STEVIE® AWARD IN 2020 STEVIE AWARDS FOR SALES & CUSTOMER SERVICE

2020-09-09T10:18:55+03:00February 29th, 2020|Categories: Announcements|Tags: , , , |

LAS VEGAS, NEVADA – February 29, 2020 – Conectys was presented with a Silver Stevie® Award in the Contact Center or Customer Outsourcing Provider of the Year category in the 14th annual Stevie Awards for Sales & Customer Service last night. [...]

Fail-Proof Tips for Improving Agent Efficiency in Contact Centers

2020-04-07T09:57:18+03:00January 27th, 2020|Categories: Posts|Tags: , , , , |

When it comes to business operations, efficiency is pivotal to success. The good news is that the right (even minor) tweaks at each layer of the business can bubble up and make a big difference - in your profit margins, growth and more. The [...]

How Retail Brands can Better Connect with Consumers on a Human Level

2020-01-21T14:39:49+02:00June 17th, 2019|Categories: Posts|Tags: , , |

The retail world has been continuously shaken up over the years by digital innovations and fluctuating consumer trends. But there’s one trend that seems to be here to stay. Buyers today are being said to “shop with their emotions, rather than their wallets,” which [...]

3 Reasons Why Outsourcing Partnerships Fail

2020-02-11T12:05:12+02:00August 25th, 2018|Categories: Posts|Tags: , , , |

When they think of outsourcing partnerships, companies on both sides of the negotiations table envision strong, long-lasting bonds and business-enhancing strategic decisions. For the most part, the image stands true. But sometimes things go south and it’s usually because of these 3 important reasons: [...]

Put the Human Back in Customer Service

2020-02-03T11:20:08+02:00July 15th, 2018|Categories: Posts|Tags: , , , |

In any business, regardless of industry, customer satisfaction is crucial to success. Without happy customers, repeat revenue becomes all but impossible, and without sales an entire company can quickly crumble. There are many factors that fall under the customer satisfaction umbrella, but a well-trained, [...]

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