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A Fool-Proof Formula for Wowing Customers from the First Phone Call

2020-02-27T16:34:38+02:00February 28th, 2020|Categories: Posts|Tags: , , , |

When one of your main channels of communication with your customers is the phone, there’s a lot riding on your ability to meet their needs via a single conversation. Your customer service team is likely trained on the details of your company, products and [...]

Three Reasons your Customer Support is Missing the Mark – And how to Fix It

2020-02-03T10:32:20+02:00February 3rd, 2020|Categories: Posts|Tags: , , , , , , |

The most successful and top rated businesses have customer service departments that stand out above others in their industry and are a positive part of their reputation. However, all too often, the best intentions of improving customer service practices fail to translate into reality. [...]