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How can Outsourcing Customer Service Reduce Costs?

2020-10-13T11:34:50+03:00February 11th, 2020|Categories: Posts|Tags: , , , , |

Outsourcing customer service means contracting your customer service operations to a business process outsourcing (BPO) company. It has been a practice of companies of all shapes and sizes, from [...]

How Multilingual Customer Service Can Help Maximize Your Startup

2020-10-13T11:36:38+03:00February 5th, 2020|Categories: Posts|Tags: , , , , , |

When you’re running a startup, especially one that centers on technology, you almost always need to interact with customers from all over the world. The connectivity of today’s business [...]

Team Building Activities to Nurture your Business on the Inside

2020-10-13T11:37:51+03:00February 3rd, 2020|Categories: Posts|Tags: , , , , , |

When you’re in an executive role at a business, leading your team can be one of the most difficult challenges you face. With so many personalities to manage, strengths [...]

Three Reasons your Customer Support is Missing the Mark – And how to Fix It

2020-10-13T11:38:10+03:00February 3rd, 2020|Categories: Posts|Tags: , , , , , , |

The most successful and top rated businesses have customer service departments that stand out above others in their industry and are a positive part of their reputation. However, all [...]

What is omni-channel and why should you care?

2020-10-13T12:32:57+03:00September 11th, 2018|Categories: Posts|Tags: , , , , , , , |

In the myriad of new marketing buzzwords that seem to pop up out of the blue every day, there are a few that might not be so annoyingly visible, [...]

As we’ve Expanded around the Globe, Here’s how we’ve Retained our Strong Organizational Culture

2020-10-13T12:53:35+03:00March 12th, 2018|Categories: Posts|Tags: , , , |

If you’ve been keeping up with all we’ve been doing at Conectys, you’ve probably heard about how we’ve helped our clients grow notably - and how we have too. [...]

Bringing education to the next level

2020-10-13T13:04:29+03:00May 18th, 2017|Categories: Posts|Tags: , , , , , |

The team at Conectys are pleased to announce a new partnership, with one of the UK’s largest specialists in technology-assisted learning. The collaboration targets end-user support for a language [...]

Automation beyond the Hype

2020-10-13T13:05:41+03:00June 23rd, 2016|Categories: Posts|Tags: , , , , , , |

We launched ConectysOS 2.0, a major redesign of our proprietary, private cloud-hosted Customer Engagement and Analytics automation platform, and have implemented it with all of Conectys' global clients. There [...]

3 Trends that Will Improve BPO Relationships this Year

2020-10-13T13:06:42+03:00January 8th, 2016|Categories: Posts|Tags: , , , , |

BPOs are no different when it comes to planning and optimizing their outsourcing solutions to better suit client needs and endu-customer expectations. As we began 2016, businesses are in [...]

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