The 7 Greatest Benefits of Outsourcing
Outsourcing has been praised and vilified with equal fervour in the past few years. However, the fact remains that this type of business collaboration brings a wealth of benefits [...]
How can Outsourcing Customer Service Reduce Costs?
Outsourcing customer service means contracting your customer service operations to a business process outsourcing (BPO) company. It has been a practice of companies of all shapes and sizes, from [...]
How Multilingual Customer Service Can Help Maximize Your Startup
When you’re running a startup, especially one that centers on technology, you almost always need to interact with customers from all over the world. The connectivity of today’s business [...]
Team Building Activities to Nurture your Business on the Inside
When you’re in an executive role at a business, leading your team can be one of the most difficult challenges you face. With so many personalities to manage, strengths [...]
Three Reasons your Customer Support is Missing the Mark – And how to Fix It
The most successful and top rated businesses have customer service departments that stand out above others in their industry and are a positive part of their reputation. However, all [...]
What is omni-channel and why should you care?
In the myriad of new marketing buzzwords that seem to pop up out of the blue every day, there are a few that might not be so annoyingly visible, [...]
As we’ve Expanded around the Globe, Here’s how we’ve Retained our Strong Organizational Culture
If you’ve been keeping up with all we’ve been doing at Conectys, you’ve probably heard about how we’ve helped our clients grow notably - and how we have too. [...]
Bringing education to the next level
The team at Conectys are pleased to announce a new partnership, with one of the UK’s largest specialists in technology-assisted learning. The collaboration targets end-user support for a language [...]
Automation beyond the Hype
We launched ConectysOS 2.0, a major redesign of our proprietary, private cloud-hosted Customer Engagement and Analytics automation platform, and have implemented it with all of Conectys' global clients. There [...]
3 Trends that Will Improve BPO Relationships this Year
BPOs are no different when it comes to planning and optimizing their outsourcing solutions to better suit client needs and endu-customer expectations. As we began 2016, businesses are in [...]