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The Best Way to Outsource

2020-02-13T11:31:14+02:00February 12th, 2020|Categories: Posts|Tags: , , , , , |

One question new outsourcing clients often ask is “What is the best way to do this?” While there is no one-size-fits-all solution, the pathway to their ultimate business goal follows the same six steps. As the outsourcing specialist, it is the provider’s job to [...]

Is Your Customer a Promoter or a Detractor?

2020-02-03T11:11:01+02:00February 7th, 2020|Categories: Posts|Tags: , , , , |

Many businesses neglect one aspect of marketing that’s integral to their development and growth which is gathering customer feedback. Customer feedback is essential in helping businesses understand what their customers are looking for, what they like, and dislike. Social media reviews, surveys, and focus groups, [...]

Conectys Celebrates 2018 – Achieves Triple-Digit Growth

2020-02-12T16:37:43+02:00January 23rd, 2019|Categories: Announcements|Tags: , , , , |

ROMANIA Jan. 2019 — Conectys, a leader in multilingual outsourcing services, announces record-setting annual growth during FY 2018, doubling in size to where it stands currently with a global employee count of 1,400. This progression has further strengthened Conectys in its specialization, efficiency and [...]

What Is in a Name: 5 Outsourcing Terms Made Easy

2020-02-13T11:30:08+02:00November 7th, 2018|Categories: Posts|Tags: , , , , |

If you have ever read an article on outsourcing and grown more confused with every “–shoring” compound you met, this post is for you. Firstly, offshoring must not be confused with outsourcing. Getting work done outside the border of your country does not necessarily [...]

Conectys Launches Two New European Sites – Expands Content Moderation Services

2020-02-04T18:59:48+02:00October 15th, 2018|Categories: Announcements|Tags: , , , , , |

ROMANIA (Aug. 2019) — Conectys, a leader in multilingual outsourcing services, today announces its rapid growth in content moderation services. Building on its many content moderation success stories, Conectys has expanded into two new European locations, just one week apart from one another. These new facilities in Istanbul and Poznan will [...]

How the UX of ConectysOS Improves our CX

2020-01-15T09:36:19+02:00June 18th, 2018|Categories: Posts|Tags: , , , , , , |

You don’t have to go far to hear the acronyms UX (user experience) and CX (customer experience) tossed around in boardrooms and strategy meetings - and for good reason. Both are incredibly important to customer satisfaction, loyalty and retention…all of which lead to sales, [...]

How our ‘Work from Anywhere’ Solutions Give You a Leg Up in your Business

2020-01-15T09:40:42+02:00June 11th, 2018|Categories: Posts|Tags: , , , , |

We often talk about our ‘work from anywhere’ solutions as a point of pride. This is because our workforce not only fills physical seats at brick-and-mortar locations, but we also have team members around the world who serve our customers from other places. We [...]

The Changing Face of a BPO Partner

2020-01-15T10:03:02+02:00June 4th, 2018|Categories: Posts|Tags: , , , |

If you asked someone years ago for an outsourcing definition, you’d probably hear something about cost reduction, capacity to meet staffing demands and/or the implementation of necessary processes. The takeaway was that offloading some of your business’ needs to a third party could save [...]

Our Employees are Happier, so your Customers will be too

2020-01-15T09:23:16+02:00May 21st, 2018|Categories: Posts|Tags: , , , , , |

One of the biggest concerns we hear from companies that are considering outsourcing their customer service to us is how it will impact their customers. They’re worried that their customers will detect a difference between talking to their own reps versus the ones we [...]

The CEO’s Guide to a Rewarding BPO Relationship

2020-01-15T10:21:51+02:00April 23rd, 2018|Categories: Posts|Tags: , , , |

So you’re the CEO of a rapidly growing company, and it’s pretty much your baby. You’ve likely invested your time, effort, ideas, money, blood, sweat and tears into the business – and it’s paying off. But as your growth has [...]

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