Call and contact center metrics that matter
Data is the new oil We keep hearing that and saying that in business circles. The biggest [...]
What are some good processes to start with RPA?
There can, unfortunately, be a belief among executives that automation is a “silver bullet” that can solve [...]
Gaming content moderation: How to do it better
The primary challenge of gaming content moderation Katherine Cross, working on her Ph.D. at the University of [...]
Ways to measure customer success at scale
How do you know you’re doing right by your customers? Customer experience metrics, customer success metrics, client [...]
Scale and continuity in the #CoronaVirus pandemic
Work from home is a big topic these days … and rightfully so. In an effort [...]
The Consumerization of Healthcare – and What it Means to You
Modern healthcare has gone through countless ebbs and flows throughout the last decade, but one of the [...]
Three Tips to Make your Call Center Produce Revenue, not Deplete It
For many industries, like hospitality and telecom, call centers are a given. There’s no way to meet [...]
Consistency between your Brick and Mortar Store and E-Commerce Channels
If you’re the CEO of a quickly scaling company in the Asia-Pacific (APAC) region, you probably know [...]