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High Tech Companies: Use These 3 Techniques to Help Customers in 2020

2020-03-24T11:27:55+02:00March 16th, 2020|Categories: Posts|Tags: , , , |

Solving customer problems is what any well-intentioned customer service team aims to do. But coming up with the right customer solutions and creative customer support is far easier said than done - especially in the high tech industry. While there are countless trends in [...]

What are the most necessary elements you need in an outsourcing partner?

2020-03-10T10:24:41+02:00March 10th, 2020|Categories: Posts|Tags: , , , |

What we do now The de facto play on more effective user-generated content (UGC) moderation has been technology. The thinking is often: Get more tech to put towards these challenges. That helps, but it’s not the full picture. Remember: at its best, tech is [...]

The Best Way to Outsource

2020-02-13T11:31:14+02:00February 12th, 2020|Categories: Posts|Tags: , , , , , |

One question new outsourcing clients often ask is “What is the best way to do this?” While there is no one-size-fits-all solution, the pathway to their ultimate business goal follows the same six steps. As the outsourcing specialist, it is the provider’s job to [...]

Expand to Europe in 5 Easy Steps

2020-02-11T11:40:50+02:00February 12th, 2020|Categories: Posts|Tags: , , , |

When looking at Europe as a new market, you must consider the path you need to take to ensure your new customers enjoy their experience with your brand just as much as your existing fans. Here are the five easy steps to a successful [...]

The 7 Greatest Benefits of Outsourcing

2020-02-11T17:51:13+02:00February 12th, 2020|Categories: Posts|Tags: , , , , |

Outsourcing has been praised and vilified with equal fervour in the past few years. However, the fact remains that this type of business collaboration brings a wealth of benefits for companies regardless of industry. Here are the 7 main benefits of outsourcing your operations [...]

How can Outsourcing Customer Service Reduce Costs?

2020-02-11T10:23:18+02:00February 11th, 2020|Categories: Posts|Tags: , , , , |

Outsourcing customer service means contracting your customer service operations to a business process outsourcing (BPO) company. It has been a practice of companies of all shapes and sizes, from challenger brands to Fortune 500 leaders, for several years now. There is no shortage of reasons [...]

Prepare for the Shift to Self Service Customer Service in 3 Easy Steps

2020-03-19T08:06:51+02:00January 19th, 2020|Categories: Posts|Tags: , , |

Customer experience has become the be-all, end-all in business; a clear indicator of customer retention and a clear predictor of business success. But, it’s complicated. Of course, this experience is heavily impacted by the customer journey and the way in which your customer support [...]

Do you Have an Internal Dream Team Setting you up for BPO Success?

2020-03-24T11:10:38+02:00January 16th, 2020|Categories: Posts|Tags: , , , |

Your company is always looking to achieve business outcomes and grow. This is usually why BPO partners are brought in, to help streamline your processes, support your vision, and enable you to focus on your strengths. But do you have the best company structure [...]

Here’s What’s On The Horizon for Outsourcing Through 2020 – And Beyond

2020-03-19T09:47:18+02:00January 11th, 2020|Categories: Posts|Tags: , , |

Whether you’re a big believer in strategic outsourcing, or are just considering it for the first time, you probably have your eye on the BPO industry. What does the future of outsourcing look like? Are there any outsourcing trends of which you should be [...]

Unlikely Power Couple: Regulated Industries & Social Media Moderation

2020-03-20T12:28:22+02:00September 20th, 2019|Categories: Posts|Tags: , , |

Did you know there are currently 3.484 billion people actively using social media around the world? To put that in perspective, that comes out to roughly 45 percent of our global population. And while the pervasiveness of social media may be well-known, what about [...]

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