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Ways to reduce customer service response time

2020-06-22T14:44:36+03:00June 5th, 2020|Categories: Posts|Tags: , , |

The need to reduce customer service response time is readily apparent, so we won’t belabor the importance too much. In short: if you keep customers waiting too long, they become frustrated -- and frustrated customers go elsewhere. Here’s probably the easiest way to think [...]

There’s a global surge in user-generated content. What’s next?

2020-04-08T10:04:52+03:00April 8th, 2020|Categories: Posts|Tags: , , |

Did you think we were going to discuss social distancing? Because of the coronavirus pandemic, and because a lot more people globally are working from home (we had to move about 2,000 people to work from home in just under nine days), there’s a massive surge in [...]

How to Choose the Right Outsourcing Provider

2020-02-11T15:02:01+02:00April 2nd, 2020|Categories: Posts|Tags: , , , , |

So you have decided to invest in an outsourcing relationship. That is a great plan with the potential to yield results beyond your expectations. Of course, the natural next step would be to research providers. But do you know what to look for, the [...]

High Tech Companies: Use These 3 Techniques to Help Customers in 2020

2020-03-24T11:27:55+02:00March 16th, 2020|Categories: Posts|Tags: , , , |

Solving customer problems is what any well-intentioned customer service team aims to do. But coming up with the right customer solutions and creative customer support is far easier said than done - especially in the high tech industry. While there are countless trends in [...]

What are the most necessary elements you need in an outsourcing partner?

2020-03-10T10:24:41+02:00March 10th, 2020|Categories: Posts|Tags: , , , |

What we do now The de facto play on more effective user-generated content (UGC) moderation has been technology. The thinking is often: Get more tech to put towards these challenges. That helps, but it’s not the full picture. Remember: at its best, tech is [...]

The Best Way to Outsource

2020-02-13T11:31:14+02:00February 12th, 2020|Categories: Posts|Tags: , , , , , |

One question new outsourcing clients often ask is “What is the best way to do this?” While there is no one-size-fits-all solution, the pathway to their ultimate business goal follows the same six steps. As the outsourcing specialist, it is the provider’s job to [...]

Expand to Europe in 5 Easy Steps

2020-02-11T11:40:50+02:00February 12th, 2020|Categories: Posts|Tags: , , , |

When looking at Europe as a new market, you must consider the path you need to take to ensure your new customers enjoy their experience with your brand just as much as your existing fans. Here are the five easy steps to a successful [...]

The 7 Greatest Benefits of Outsourcing

2020-02-11T17:51:13+02:00February 12th, 2020|Categories: Posts|Tags: , , , , |

Outsourcing has been praised and vilified with equal fervour in the past few years. However, the fact remains that this type of business collaboration brings a wealth of benefits for companies regardless of industry. Here are the 7 main benefits of outsourcing your operations [...]

How can Outsourcing Customer Service Reduce Costs?

2020-02-11T10:23:18+02:00February 11th, 2020|Categories: Posts|Tags: , , , , |

Outsourcing customer service means contracting your customer service operations to a business process outsourcing (BPO) company. It has been a practice of companies of all shapes and sizes, from challenger brands to Fortune 500 leaders, for several years now. There is no shortage of reasons [...]

Prepare for the Shift to Self Service Customer Service in 3 Easy Steps

2020-03-19T08:06:51+02:00January 19th, 2020|Categories: Posts|Tags: , , |

Customer experience has become the be-all, end-all in business; a clear indicator of customer retention and a clear predictor of business success. But, it’s complicated. Of course, this experience is heavily impacted by the customer journey and the way in which your customer support [...]

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