Call and contact center metrics that matter
Data is the new oil We keep hearing that and saying that in business circles. The biggest [...]
The mutating outsourcing contract
Outsourcing buyers are looking to gain access to some of the advantages of outsourcing in a more [...]
What are some good processes to start with RPA?
There can, unfortunately, be a belief among executives that automation is a “silver bullet” that can solve [...]
Ways to reduce customer service response time
The need to reduce customer service response time is readily apparent, so we won’t belabor the importance [...]
There’s a global surge in user-generated content. What’s next?
Did you think we were going to discuss social distancing? Because of the coronavirus pandemic, and because a lot [...]
How to Choose the Right Outsourcing Provider
So you have decided to invest in an outsourcing relationship. That is a great plan with the [...]
High Tech Companies: Use These 3 Techniques to Help Customers in 2020
Solving customer problems is what any well-intentioned customer service team aims to do. But coming up with [...]
What are the most necessary elements you need in an outsourcing partner?
What we do now The de facto play on more effective user-generated content (UGC) moderation has been [...]
The Best Way to Outsource
One question new outsourcing clients often ask is “What is the best way to do this?” While [...]
Expand to Europe in 5 Easy Steps
When looking at Europe as a new market, you must consider the path you need to take [...]