Call and contact center metrics that matter
Data is the new oil We keep hearing that and saying that in business circles. The biggest [...]
Data is the new oil We keep hearing that and saying that in business circles. The biggest [...]
Outsourcing buyers are looking to gain access to some of the advantages of outsourcing in a more [...]
There can, unfortunately, be a belief among executives that automation is a โsilver bulletโ that can solve [...]
The need to reduce customer service response time is readily apparent, so we wonโt belabor the importance [...]
Did you think we were going toย discussย social distancing? Because of the coronavirus pandemic, and because a lot [...]
So you have decided to invest in an outsourcing relationship. That is a great plan with the [...]
Solving customer problems is what any well-intentioned customer service team aims to do. But coming up with [...]
What we do now The de facto play on more effective user-generated content (UGC) moderation has been [...]
One question new outsourcing clients often ask is โWhat is the best way to do this?โ While [...]
When looking at Europe as a new market, you must consider the path you need to take [...]