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What is omni-channel and why should you care?

2020-02-11T11:24:39+02:00September 11th, 2018|Categories: Posts|Tags: , , , , , , , |

In the myriad of new marketing buzzwords that seem to pop-up out of the blue every day, there are a few that might not be so annoyingly visible, but that we should take note of as being more than words to fluff up your [...]

CSAT and NPS: We’ve Used these Tools to Drive Customer Loyalty, and Can Do the Same For You

2020-01-15T10:13:46+02:00February 19th, 2018|Categories: Posts|Tags: , , , , |

No matter what type of business you’re in, there’s no doubt that measuring your customers’ satisfaction is a key to improving and keeping those customers. But it can be hard to know where to start with data collection and analysis, so many companies don’t [...]