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Ways to reduce customer service response time

2020-06-22T14:44:36+03:00June 5th, 2020|Categories: Posts|Tags: , , |

The need to reduce customer service response time is readily apparent, so we won’t belabor the importance too much. In short: if you keep customers waiting too long, they become frustrated -- and frustrated customers go elsewhere. Here’s probably the easiest way to think [...]

What should you be looking for when selecting new locations for your business?

2020-05-06T08:06:26+03:00May 6th, 2020|Categories: Posts|Tags: , , , |

First, before you think we’re tone-deaf… This post is going to be about questions to ask before opening a new office in a new country or region, but we also realize this is an economically uncertain time for a lot of brands -- although [...]

Cultivating joy in the global workplace

2020-04-13T18:28:57+03:00April 13th, 2020|Categories: Posts|Tags: , , , , |

Why are we writing about joy in an economically-uncertain time? Because in a time that can be very gloom and doom, why not interject some positive thinking into the world? The reality is that, even in the best of economic times, a lot of global employees [...]

How do BPOs help drive customer loyalty for your customers?

2020-03-09T16:49:40+02:00March 9th, 2020|Categories: Posts|Tags: , , , , |

First: why is customer loyalty even important?  Aren’t the end financials of a business the most important metric to consider? Of course, those are often paramount. But even going back to 2015, we had data -- based on the analysis of mergers and acquisitions [...]

How APAC companies can evaluate scalable outsourcing options

2020-02-28T07:56:49+02:00February 28th, 2020|Categories: Posts|Tags: , , , |

BPOs and call center / content moderation outsourcing companies, such as ours, compete on a variety of factors. While we like to discuss them all (who doesn’t?), and we sometimes want to downplay the cost factor – because there’s much more to building client relationships [...]

Hey, we’re moving Poznan locations!

2020-02-12T16:21:03+02:00January 23rd, 2020|Categories: Announcements|Tags: , , , , , , |

The idea of a revolution in Business Process Outsourcing (BPO) is not a fable. It’s truly happening, with a new wave of service level-focus rewriting the old rules of outsourcing. Poland has been a major geographic player in the shift around BPO, customer experience, [...]

Prepare for the Shift to Self Service Customer Service in 3 Easy Steps

2020-03-19T08:06:51+02:00January 19th, 2020|Categories: Posts|Tags: , , |

Customer experience has become the be-all, end-all in business; a clear indicator of customer retention and a clear predictor of business success. But, it’s complicated. Of course, this experience is heavily impacted by the customer journey and the way in which your customer support [...]

Do you Have an Internal Dream Team Setting you up for BPO Success?

2020-03-24T11:10:38+02:00January 16th, 2020|Categories: Posts|Tags: , , , |

Your company is always looking to achieve business outcomes and grow. This is usually why BPO partners are brought in, to help streamline your processes, support your vision, and enable you to focus on your strengths. But do you have the best company structure [...]

Tips for Consistent Messaging Across Multiple Channels

2020-03-19T08:29:36+02:00December 2nd, 2019|Categories: Posts|Tags: , , , |

With the many different channels used by businesses today, it can be challenging to achieve consistency across your messaging. But if you want to improve customer service, consistent omnichannel messaging goes a long way. First, consistency is valued in all relationships. No one likes [...]

Why your New Product Launch Strategy is Failing

2020-04-07T10:19:23+03:00September 21st, 2019|Categories: Posts|Tags: , , , , |

It’s almost always an exciting time when you’re about to bring a new product to the market. Maybe you’ve been working on the product for years and it’s finally ready, or perhaps you’ve come up with the next iteration of a really successful product [...]

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