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How do BPOs help drive customer loyalty for your customers?

2020-03-09T16:49:40+02:00March 9th, 2020|Categories: Posts|Tags: , , , , |

First: why is customer loyalty even important?  Aren’t the end financials of a business the most important metric to consider? Of course, those are often paramount. But even going back to 2015, we had data -- based on the analysis of mergers and acquisitions [...]

How APAC companies can evaluate scalable outsourcing options

2020-02-28T07:56:49+02:00February 28th, 2020|Categories: Posts|Tags: , , , |

BPOs and call center / content moderation outsourcing companies, such as ours, compete on a variety of factors. While we like to discuss them all (who doesn’t?), and we sometimes want to downplay the cost factor – because there’s much more to building client relationships [...]

Hey, we’re moving Poznan locations!

2020-02-12T16:21:03+02:00January 23rd, 2020|Categories: Announcements|Tags: , , , , , , |

The idea of a revolution in Business Process Outsourcing (BPO) is not a fable. It’s truly happening, with a new wave of service level-focus rewriting the old rules of outsourcing. Poland has been a major geographic player in the shift around BPO, customer experience, [...]

Prepare for the Shift to Self Service Customer Service in 3 Easy Steps

2020-03-19T08:06:51+02:00January 19th, 2020|Categories: Posts|Tags: , , |

Customer experience has become the be-all, end-all in business; a clear indicator of customer retention and a clear predictor of business success. But, it’s complicated. Of course, this experience is heavily impacted by the customer journey and the way in which your customer support [...]

Do you Have an Internal Dream Team Setting you up for BPO Success?

2020-03-24T11:10:38+02:00January 16th, 2020|Categories: Posts|Tags: , , , |

Your company is always looking to achieve business outcomes and grow. This is usually why BPO partners are brought in, to help streamline your processes, support your vision, and enable you to focus on your strengths. But do you have the best company structure [...]

Tips for Consistent Messaging Across Multiple Channels

2020-03-19T08:29:36+02:00December 2nd, 2019|Categories: Posts|Tags: , , , |

With the many different channels used by businesses today, it can be challenging to achieve consistency across your messaging. But if you want to improve customer service, consistent omnichannel messaging goes a long way. First, consistency is valued in all relationships. No one likes [...]

Conectys Selected as BPO Partner for One of the Largest Startups Globally; Expands Content Moderation Expertise

2020-02-12T16:24:21+02:00August 16th, 2019|Categories: Announcements|Tags: , , , , , , |

Conectys today announces its engagement with one of the largest creative content technology platforms in the world. The startup needed large-scale, global video, image and comment moderation services, and chose the BPO firm based on its deep experience with similar projects for blue chip [...]

4 Overlooked Ways that Outsourcing Reduces Business Risk

2019-10-26T09:23:22+03:00June 6th, 2019|Categories: Posts|Tags: , , |

Did you know that outsourcing can actually help you reduce business risk? Take a read here to find out how. As you work to grow your business, most CEOs are eager to find ways to improve operations and reduce business risk. But sometimes [...]

Call Centers: Use these Tips to Better Manage Multi-Generational Teams

2020-02-13T17:15:45+02:00April 16th, 2019|Categories: Posts|Tags: , , , , |

It’s been said that the most challenging part of a business is managing people, and many managers know this all too well. What’s more, this can be further compounded when you have a team that is multi-generational in your call center. Now that Baby [...]

3 Reasons to Expand to Europe

2020-02-11T11:46:15+02:00January 18th, 2019|Categories: Posts|Tags: , , , , |

Expansion, be it regional or international, comes naturally when your business is successful. From crafting a superior product or service that fills an existing need (or creates a new one), to offering memorable customer experiences, building a strong brand image and growing a loyal [...]

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