First: why is customer loyalty even important? Aren’t the end financials of a business the most important metric to consider? Of course, those are often paramount. But even going back to 2015, we had data -- based on the analysis of mergers and acquisitions [...]
BPOs and call center / content moderation outsourcing companies, such as ours, compete on a variety of factors. While we like to discuss them all (who doesn’t?), and we sometimes want to downplay the cost factor – because there’s much more to building client relationships [...]
The idea of a revolution in Business Process Outsourcing (BPO) is not a fable. It’s truly happening, with a new wave of service level-focus rewriting the old rules of outsourcing. Poland has been a major geographic player in the shift around BPO, customer experience, [...]
Customer experience has become the be-all, end-all in business; a clear indicator of customer retention and a clear predictor of business success. But, it’s complicated. Of course, this experience is heavily impacted by the customer journey and the way in which your customer support [...]
Your company is always looking to achieve business outcomes and grow. This is usually why BPO partners are brought in, to help streamline your processes, support your vision, and enable you to focus on your strengths. But do you have the best company structure [...]
With the many different channels used by businesses today, it can be challenging to achieve consistency across your messaging. But if you want to improve customer service, consistent omnichannel messaging goes a long way. First, consistency is valued in all relationships. No one likes [...]
Conectys today announces its engagement with one of the largest creative content technology platforms in the world. The startup needed large-scale, global video, image and comment moderation services, and chose the BPO firm based on its deep experience with similar projects for blue chip [...]
Did you know that outsourcing can actually help you reduce business risk? Take a read here to find out how. As you work to grow your business, most CEOs are eager to find ways to improve operations and reduce business risk. But sometimes [...]
It’s been said that the most challenging part of a business is managing people, and many managers know this all too well. What’s more, this can be further compounded when you have a team that is multi-generational in your call center. Now that Baby [...]
Expansion, be it regional or international, comes naturally when your business is successful. From crafting a superior product or service that fills an existing need (or creates a new one), to offering memorable customer experiences, building a strong brand image and growing a loyal [...]
