The race to be more digital
The core element of modern business is a race to be more digital -- the term is [...]
Call and contact center metrics that matter
Data is the new oil We keep hearing that and saying that in business circles. The biggest [...]
We’ve exceeded 3,000 total employees globally
3000 total employees globally As we celebrate our 16th anniversary as a company, we’re proud to announce [...]
Three big shifts in the contact center industry
Our CEO, Arnold, just sent an email to some of our partners, associates, and potential future business [...]
COVID and the doubling-down on flexibility and speed in B2B partnerships
The biggest transformation we’ve seen since mid-March is the need for flexibility and speed in customer interactions. [...]
B2B outsourcing and partnerships in “The New Normal”
Every couple of months, our CEO Arnold writes an email to potential business prospects, i.e. companies across [...]
Global collaboration: It begins with alignment
Recently, we put together a white paper on global collaboration -- the challenges and successes -- and [...]
Ways to reduce customer service response time
The need to reduce customer service response time is readily apparent, so we won’t belabor the importance [...]
What should you be looking for when selecting new locations for your business?
First, before you think we’re tone-deaf… This post is going to be about questions to ask before [...]
Cultivating joy in the global workplace
Why are we writing about joy in an economically-uncertain time? Because in a time that can be very gloom [...]