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We’ve exceeded 3,000 total employees globally

2020-11-05T07:48:48+02:00November 4th, 2020|Categories: Announcements|Tags: , , |

3000 total employees globally As we celebrate our 16th anniversary as a company, we’re proud to announce that we’ve exceeded 3,000 total employees globally as of October 2020 -- beating our [...]

Three big shifts in the contact center industry

2020-10-29T09:33:43+02:00October 29th, 2020|Categories: Posts|Tags: , , , |

Our CEO, Arnold, just sent an email to some of our partners, associates, and potential future business partners. We wanted to excerpt the top of the email, because it [...]

COVID and the doubling-down on flexibility and speed in B2B partnerships

2020-10-13T11:13:54+03:00September 25th, 2020|Categories: Posts|Tags: , , , |

The biggest transformation we’ve seen since mid-March is the need for flexibility and speed in customer interactions. We need partners and customer experience processes that can adapt quickly, creatively, [...]

B2B outsourcing and partnerships in “The New Normal”

2020-10-13T11:17:01+03:00August 10th, 2020|Categories: Posts|Tags: , , , |

Every couple of months, our CEO Arnold writes an email to potential business prospects, i.e. companies across our core industries who have expressed interest in our customer experience solutions and moderation services. In the [...]

Global collaboration: It begins with alignment

2020-10-13T11:18:00+03:00July 14th, 2020|Categories: Posts|Tags: , , , |

Recently, we put together a white paper on global collaboration -- the challenges and successes -- and identified three core pillars of making global teams and client relationships work. [...]

What should you be looking for when selecting new locations for your business?

2020-10-13T11:22:15+03:00May 6th, 2020|Categories: Posts|Tags: , , , |

First, before you think we’re tone-deaf… This post is going to be about questions to ask before opening a new office in a new country or region, but we [...]

Cultivating joy in the global workplace

2020-10-13T11:23:39+03:00April 13th, 2020|Categories: Posts|Tags: , , , , |

Why are we writing about joy in an economically-uncertain time? Because in a time that can be very gloom and doom, why not interject some positive thinking into the world? The [...]

How do BPOs help drive customer loyalty for your customers?

2020-10-13T11:29:03+03:00March 9th, 2020|Categories: Posts|Tags: , , , , |

First: why is customer loyalty even important?  Aren’t the end financials of a business the most important metric to consider? Of course, those are often paramount. But even going [...]

How APAC companies can evaluate scalable outsourcing options

2020-10-13T11:30:40+03:00February 28th, 2020|Categories: Posts|Tags: , , , |

BPOs and call center / content moderation outsourcing companies, such as ours, compete on a variety of factors. While we like to discuss them all (who doesn’t?), and we sometimes [...]

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