What should you look for in a customer experience or content moderation partner?
That’s our world. If you’re trying to evaluate real expertise in that space, look at these factors: [...]
The current state of expertise
In the past year, we’ve definitely had a lot of expertise in the world on various important topics: vaccinations, [...]
The four types of BPO & contact center providers
The four types of BPO & contact center providersWhat are the four types of BPO + contact center [...]
The race to be more digital
The core element of modern business is a race to be more digital -- the term is [...]
Call and contact center metrics that matter
Data is the new oil We keep hearing that and saying that in business circles. The biggest [...]
We’ve exceeded 3,000 total employees globally
3000 total employees globally As we celebrate our 16th anniversary as a company, we’re proud to announce [...]
Three big shifts in the contact center industry
Our CEO, Arnold, just sent an email to some of our partners, associates, and potential future business [...]
COVID and the doubling-down on flexibility and speed in B2B partnerships
The biggest transformation we’ve seen since mid-March is the need for flexibility and speed in customer interactions. [...]
B2B outsourcing and partnerships in “The New Normal”
Every couple of months, our CEO Arnold writes an email to potential business prospects, i.e. companies across [...]
Global collaboration: It begins with alignment
Recently, we put together a white paper on global collaboration -- the challenges and successes -- and [...]