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importance of data in an organization

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The solution to customer experience isn’t throwing more tech at it

2020-04-27T11:18:24+03:00April 22nd, 2020|Categories: Posts|Tags: , , , |

You already know content moderation is very important. When we hit our targets, our clients hit their targets. And while it may seem awkward to talk about hitting targets during a period of global health uncertainty, the actual reality is that for many of [...]

There’s a global surge in user-generated content. What’s next?

2020-04-08T10:04:52+03:00April 8th, 2020|Categories: Posts|Tags: , , |

Did you think we were going to discuss social distancing? Because of the coronavirus pandemic, and because a lot more people globally are working from home (we had to move about 2,000 people to work from home in just under nine days), there’s a massive surge in [...]

Does Data & Tech Matter More than Customer Experience?

2019-12-20T09:41:48+02:00May 20th, 2019|Categories: Posts|Tags: , , |

Recently, we came across a report that greatly surprised us all. In the annual Top 10 Retail Banking Trends and Predictions report (put out by the Financial Brand site) for 2019, customer experience (CX) did not claim the number one spot as it usually [...]

Automation or Set It and Forget It

2020-02-11T12:21:34+02:00November 17th, 2018|Categories: Posts|Tags: , , , , , |

Automation. It captures our imagination and it empowers us. With time, we have come to rely on automation for our daily activities, from posting messages to multiple social media platforms at the touch of a single button, to heating up the home before we [...]

Payment Solution Providers: Are you Preventing CNP Credit Card Fraud?

2020-01-31T12:10:50+02:00May 14th, 2018|Categories: Posts|Tags: , , , , |

Given how fast-paced and digitized everything has become, it’s no wonder that paying quickly, easily and securely through phones and computers is now the norm. So, for companies to compete in the marketplace, they also need to offer these types of payment options to [...]

Data Overload: Move on from Analysis Paralysis and Take Action

2020-01-31T12:22:10+02:00May 1st, 2018|Categories: Posts|Tags: , , , , |

Many company leaders aren’t sure how to use data, but know they need to. In a survey by Tech Pro Research, the majority of respondents said their companies are collecting data, but 61% said they aren’t using a big data solution. In other words, data is often [...]

Conectys Passes ISO 9001 Audit for the Ninth Consecutive Year

2020-01-20T13:06:14+02:00March 25th, 2016|Categories: Announcements|Tags: , , , , |

BUCHAREST, ROMANIA, March 25th, 2016  – Conectys, the global Business Process Outsourcing provider, today announced that it has passed the yearly ISO 9001:2008 certification with flying colors. The ISO 9001:2008 audit monitors that companies in all industries are consistently meeting client’s applicable statutory and [...]