fbpx
Home » Global BPO

Ways to measure customer success at scale

2020-05-20T12:07:10+03:00May 13th, 2020|Categories: Posts|Tags: , , |

How do you know you’re doing right by your customers? Customer experience metrics, customer success metrics, client satisfaction metrics, and more have exploded in the last five years. The gold standard is still NPS, or Net Promoter Score. NPS was initially pioneered at Intuit [...]

Conectys partners with global leader in online business reviews

2020-06-22T14:42:30+03:00May 12th, 2020|Categories: Announcements|Tags: , , , |

We’re thrilled to announce we’ve signed an engagement with one of the leading business review sites in the world. Conectys will deliver multilingual, outsourced content moderation across over three billion views per month. The client’s accelerated growth over the past three years had exceeded the internal capacity to [...]

Your Guide to Recruiting Great Staff alongside your Outsourcing Partner

2020-02-05T09:02:30+02:00March 15th, 2020|Categories: Posts|Tags: , , , , |

It is a well-known fact that the most important asset for any business is their employees. As your company grows you will need to recruit and hire staff that’s aligned with your company goals and culture. Good staffing starts with the recruitment process, and [...]

Conectys receives ISO certification for Lisbon delivery center

2020-03-18T15:20:27+02:00March 14th, 2020|Categories: Announcements|Tags: , , , , |

The International Organization for Standardization (ISO) is an independent, nongovernmental organization that oversees the drafting of ISO 9001 and many other international standards. ISO, through its 164 member organizations, brings together experts “to share knowledge and develop voluntary, consensus-based, market relevant International Standards that support [...]

What are the most necessary elements you need in an outsourcing partner?

2020-03-10T10:24:41+02:00March 10th, 2020|Categories: Posts|Tags: , , , |

What we do now The de facto play on more effective user-generated content (UGC) moderation has been technology. The thinking is often: Get more tech to put towards these challenges. That helps, but it’s not the full picture. Remember: at its best, tech is [...]

What Do Customers Really Think About Your Brand?

2020-02-05T08:49:22+02:00March 5th, 2020|Categories: Posts|Tags: , , , |

Branding is one of the most critical parts of developing your business and the public perception of your company. Effective branding gives you a competitive edge by differentiating your company and your products and services from your competition. Your brand lets people know who and what [...]

CONECTYS WINS SILVER STEVIE® AWARD IN 2020 STEVIE AWARDS FOR SALES & CUSTOMER SERVICE

2020-09-09T10:18:55+03:00February 29th, 2020|Categories: Announcements|Tags: , , , |

LAS VEGAS, NEVADA – February 29, 2020 – Conectys was presented with a Silver Stevie® Award in the Contact Center or Customer Outsourcing Provider of the Year category in the 14th annual Stevie Awards for Sales & Customer Service last night. [...]

How APAC companies can evaluate scalable outsourcing options

2020-02-28T07:56:49+02:00February 28th, 2020|Categories: Posts|Tags: , , , |

BPOs and call center / content moderation outsourcing companies, such as ours, compete on a variety of factors. While we like to discuss them all (who doesn’t?), and we sometimes want to downplay the cost factor – because there’s much more to building client relationships [...]

Davao City, the New Outsourcing Destination

2020-02-13T14:58:56+02:00February 13th, 2020|Categories: Posts|Tags: , , , , , , |

For the past few years, the Philippines has been climbing up through the ranks of top global outsourcing locations. So far, Manila has been the main destination for foreign companies, but that is changing quickly. A new business hub has appeared on the corporate [...]

Is Your Customer a Promoter or a Detractor?

2020-02-03T11:11:01+02:00February 7th, 2020|Categories: Posts|Tags: , , , , |

Many businesses neglect one aspect of marketing that’s integral to their development and growth which is gathering customer feedback. Customer feedback is essential in helping businesses understand what their customers are looking for, what they like, and dislike. Social media reviews, surveys, and focus groups, [...]

Load More Posts

Latest white papers