Why are we writing about joy in an economically-uncertain time? Because in a time that can be very gloom and doom, why not interject some positive thinking into the world? The reality is that, even in the best of economic times, a lot of global employees [...]
Work from home is a big topic these days… and rightfully so. In an effort to “flatten the curve” of coronavirus, many organizations have shifted a percentage of their employees -- the ones that can, essentially -- to work from home. It’s happening so much [...]
Have you ever wondered what it really takes to invite someone to become a customer - or stay a customer? There are myriad factors that may contribute to these actions, along with many theories. But perhaps the most accessible is the Fogg Behavior Model [...]
The past few years have produced a bevy of research reporting the connection between employee happiness and improved productivity. In one study, economists at the University of Warwick reported that happy employees are as much as 12% more productive than their counterparts, while unhappy employees are [...]
Conectys today announces its engagement with one of the largest creative content technology platforms in the world. The startup needed large-scale, global video, image and comment moderation services, and chose the BPO firm based on its deep experience with similar projects for blue chip [...]
ROMANIA (Jan. 2019) —Conectys, the recognized leader in multilingual and multicultural outsourcing services, today announces it has begun operations in Lisbon, Portugal. The rapidly growing business process outsourcing (BPO) provider selected Lisbon primarily for its talent pool of multilingual and highly skilled professionals, as well [...]
One of the biggest concerns we hear from companies that are considering outsourcing their customer service to us is how it will impact their customers. They’re worried that their customers will detect a difference between talking to their own reps versus the ones we [...]
Think about all the frustrations that can come with hiring, managing and retaining a group of people (your team members). If frustrations aren’t bad enough, high turnover and inadequate handling of your staff can cost your business in a big way. Case in point: [...]
At Conectys, we care about traditions and we also care about people. Nurturing the younger generations carries a special meaning to us as we constantly invest in our young teams and their future. That’s why this winter we came together to give a helping [...]
Customer service excellence does not happen by magic. No elves come out at night to answer questions, send replacements for DOAs or gauge satisfaction levels. So who does all that? That would be people, like you or me. People who go out of their [...]
