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Three Tips to Make your Call Center Produce Revenue, not Deplete It

2020-01-31T12:15:28+02:00May 7th, 2018|Categories: Posts|Tags: , , , |

For many industries, like hospitality and telecom, call centers are a given. There’s no way to meet customer demand without adequate agent staffing (and ample training for those agents). But the unfortunate reality is that many of these businesses also see their call centers [...]

Do you Need AI Products? Here’s How Humans are Supporting Tech-Driven Processes, and Not the Other Way Around

2020-01-31T15:04:24+02:00April 2nd, 2018|Categories: Posts|Tags: , , , , , |

Artificial intelligence (A.I.). Natural language processing (NLP). Machine Learning. Chatbots. You can’t read the news without hearing about a new application for these tech tools, and none of us can escape the reality that automation and machines have a definite, large role in current [...]

Consistency between your Brick and Mortar Store and E-Commerce Channels

2020-01-21T16:26:57+02:00February 12th, 2018|Categories: Posts|Tags: , , , , , |

If you’re the CEO of a quickly scaling company in the Asia-Pacific (APAC) region, you probably know quite a few secrets to business success. But if you’ve reached a point where it makes sense to set your sights on other countries, and consider a [...]

The 3 Areas Expected to See Even More Outsourcing in 2018

2020-01-31T15:08:26+02:00January 28th, 2018|Categories: Posts|Tags: , , , , |

Outsourcing continued to grow in 2017, and is expected to do the same in 2018. And while nearly any type of business within any industry can benefit from offloading some of their services to a qualified BPO partner, there are a handful of industries [...]