Three Tips to Make your Call Center Produce Revenue, not Deplete It
For many industries, like hospitality and telecom, call centers are a given. There’s no way to meet [...]
Do you Need AI Products? Here’s How Humans are Supporting Tech-Driven Processes, and Not the Other Way Around
Artificial intelligence (A.I.). Natural language processing (NLP). Machine Learning. Chatbots. You can’t read the news without hearing [...]
Consistency between your Brick and Mortar Store and E-Commerce Channels
If you’re the CEO of a quickly scaling company in the Asia-Pacific (APAC) region, you probably know [...]
The 3 Areas Expected to See Even More Outsourcing in 2018
Outsourcing continued to grow in 2017, and is expected to do the same in 2018. And while [...]