High Tech Companies: Use These 3 Techniques to Help Customers in 2020
Solving customer problems is what any well-intentioned customer service team aims to do. But coming up with [...]
5 Secrets to Superb Customer Satisfaction
Meeting, and exceeding, customer expectations is one of the key performance indicators of successful businesses to ensure [...]
How can Outsourcing Customer Service Reduce Costs?
Outsourcing customer service means contracting your customer service operations to a business process outsourcing (BPO) company. It [...]
Is Your Customer a Promoter or a Detractor?
Many businesses neglect one aspect of marketing that’s integral to their development and growth which is gathering customer [...]
How Multilingual Customer Service Can Help Maximize Your Startup
When you’re running a startup, especially one that centers on technology, you almost always need to interact [...]
3 Steps to Get Your Team On Board with Outsourcing
When you’re considering outsourcing some of your business processes to a third party, it’s not unusual for [...]
Three Reasons your Customer Support is Missing the Mark – And how to Fix It
The most successful and top rated businesses have customer service departments that stand out above others in [...]
The Surprising Reason your Customer Service could Allow you to Start Charging More
Sometimes in business, we mistakenly assume that our target audiences will go with whichever company offers them [...]
Is my Fast Growth Company Ready for Outsourcing – and is it a Good Fit for us?
Many companies first become interested in the advantages of outsourcing when they reach some sort of tipping [...]
3 Questions Every CEO Should Ask About Customer Satisfaction
As the CEO, your focus is on the big picture growth of your company and the overarching [...]