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High Tech Companies: Use These 3 Techniques to Help Customers in 2020

2020-10-13T11:27:33+03:00March 16th, 2020|Categories: Posts|Tags: , , , |

Solving customer problems is what any well-intentioned customer service team aims to do. But coming up with the right customer solutions and creative customer support is far easier said [...]

5 Secrets to Superb Customer Satisfaction

2020-10-13T11:29:57+03:00March 2nd, 2020|Categories: Posts|Tags: , , , , |

Meeting, and exceeding, customer expectations is one of the key performance indicators of successful businesses to ensure customers don’t leave you for a competitor. Keeping customers is hands down [...]

How can Outsourcing Customer Service Reduce Costs?

2020-10-13T11:34:50+03:00February 11th, 2020|Categories: Posts|Tags: , , , , |

Outsourcing customer service means contracting your customer service operations to a business process outsourcing (BPO) company. It has been a practice of companies of all shapes and sizes, from [...]

Is Your Customer a Promoter or a Detractor?

2020-10-13T11:35:35+03:00February 7th, 2020|Categories: Posts|Tags: , , , , |

Many businesses neglect one aspect of marketing that’s integral to their development and growth which is gathering customer feedback. Customer feedback is essential in helping businesses understand what their customers [...]

How Multilingual Customer Service Can Help Maximize Your Startup

2020-10-13T11:36:38+03:00February 5th, 2020|Categories: Posts|Tags: , , , , , |

When you’re running a startup, especially one that centers on technology, you almost always need to interact with customers from all over the world. The connectivity of today’s business [...]

3 Steps to Get Your Team On Board with Outsourcing

2020-10-13T11:36:57+03:00February 5th, 2020|Categories: Posts|Tags: , , , |

When you’re considering outsourcing some of your business processes to a third party, it’s not unusual for your leadership team to be excited about the shift. But it’s also just as [...]

Three Reasons your Customer Support is Missing the Mark – And how to Fix It

2020-10-13T11:38:10+03:00February 3rd, 2020|Categories: Posts|Tags: , , , , , , |

The most successful and top rated businesses have customer service departments that stand out above others in their industry and are a positive part of their reputation. However, all [...]

The Surprising Reason your Customer Service could Allow you to Start Charging More

2020-10-13T11:38:33+03:00January 31st, 2020|Categories: Posts|Tags: , , , , |

Sometimes in business, we mistakenly assume that our target audiences will go with whichever company offers them what they need for the lowest price. But even though budgets matter, [...]

Is my Fast Growth Company Ready for Outsourcing – and is it a Good Fit for us?

2020-10-13T11:39:35+03:00January 21st, 2020|Categories: Posts|Tags: , , , , |

Many companies first become interested in the advantages of outsourcing when they reach some sort of tipping point. This usually happens as a result of one of two things: [...]

3 Questions Every CEO Should Ask About Customer Satisfaction

2020-10-13T11:53:58+03:00March 13th, 2019|Categories: Posts|Tags: , , , |

As the CEO, your focus is on the big picture growth of your company and the overarching strategies that go along with it. You trust other members of your [...]

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