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Put the Human Back in Customer Service

2020-02-03T11:20:08+02:00July 15th, 2018|Categories: Posts|Tags: , , , |

In any business, regardless of industry, customer satisfaction is crucial to success. Without happy customers, repeat revenue becomes all but impossible, and without sales an entire company can quickly crumble. There are many factors that fall under the customer satisfaction umbrella, but a well-trained, [...]

Our Employees are Happier, so your Customers will be too

2020-01-15T09:23:16+02:00May 21st, 2018|Categories: Posts|Tags: , , , , , |

One of the biggest concerns we hear from companies that are considering outsourcing their customer service to us is how it will impact their customers. They’re worried that their customers will detect a difference between talking to their own reps versus the ones we [...]

Value-Oriented Airline Selects Conectys for its Call Center and Customer Relations Outsourcing Needs

2020-01-20T12:54:14+02:00November 28th, 2016|Categories: Announcements|Tags: , , , , , , |

November 28th, 2016 - Conectys, the recognized leader in multilingual and multicultural outsourcing services, today announces it has signed a contract with a leading value-oriented airline that has disrupted the air travel industry. Together, the brands are leveraging Conectys’ multilingual Call Center and Customer Relations [...]

Conectys Passes ISO 9001 Audit for the Ninth Consecutive Year

2020-01-20T13:06:14+02:00March 25th, 2016|Categories: Announcements|Tags: , , , , |

BUCHAREST, ROMANIA, March 25th, 2016  – Conectys, the global Business Process Outsourcing provider, today announced that it has passed the yearly ISO 9001:2008 certification with flying colors. The ISO 9001:2008 audit monitors that companies in all industries are consistently meeting client’s applicable statutory and [...]

German Automotive Specialist Signs with Conectys

2020-01-20T12:01:15+02:00December 18th, 2015|Categories: Announcements|Tags: , , , , , , |

BUCHAREST, ROMANIA, December 18, 2015 – Conectys, the leading multilingual and multicultural BPO service provider, today announced it has broadened its client portfolio with the addition of a German automotive specialist manufacturing air suspension systems for luxury automobiles. The collaboration aims to provide multilingual high [...]

Conectys Named Outsourcing Contact Centre Provider of the Year by the NOA

2020-01-20T13:18:01+02:00November 20th, 2015|Categories: Announcements|Tags: , , , , , |

LONDON, UK, November 20, 2015 – Conectys, the global outsourcing powerhouse, today announced it has won the 2015 Outsourcing Contact Centre Provider of the Year title at the National Outsourcing Association Awards (NOA). The awards gala took place on November 19th in London, UK. This is the [...]

Car Rental Distribution Specialist Signs with Conectys for Multilingual Customer Service

2020-01-20T13:22:05+02:00November 18th, 2015|Categories: Announcements|Tags: , , , , |

BUCHAREST, ROMANIA, November 18, 2015 – Conectys, the global Business Process Outsourcing provider, today announced it has expanded its portfolio with a long-standing German car rental services specialist. The client specializes in B2B and B2C car rental aggregation and distribution for the travel and leisure [...]