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Is there a disconnect around customer experience?

2020-12-02T17:57:06+02:00December 2nd, 2020|Categories: Posts|Tags: , , , |

“The mystery” of customer experience Good post on customer experience mystery at Customer Think recently, citing some of these statistics: According to Bain, 80% of CEOs believe they deliver superior customer [...]

Conectys partners with high-growth identity verification marketing leader

2020-06-22T14:44:04+03:00May 14th, 2020|Categories: Announcements|Tags: , , , |

We’re proud to announce we’ve recently partnered with one of the world’s leading identity verification companies.As part of the agreement, Conectys will deliver 24x7 outsourced content moderation and document [...]

Shortcut Your Way to Better Customer Acquisition & Retention

2020-10-13T11:31:01+03:00February 25th, 2020|Categories: Posts|Tags: , , , |

Have you ever wondered what it really takes to invite someone to become a customer - or stay a customer? There are myriad factors that may contribute to these [...]

Here’s Why So Many Fortune 500 Companies Outsource Key Business Processes

2020-10-13T11:37:18+03:00February 4th, 2020|Categories: Posts|Tags: , , , , |

When you hear the word outsourcing, you might think it only applies to businesses who send their labor offshore in order to save costs. But outsourcing can mean so [...]

Is my Fast Growth Company Ready for Outsourcing – and is it a Good Fit for us?

2020-10-13T11:39:35+03:00January 21st, 2020|Categories: Posts|Tags: , , , , |

Many companies first become interested in the advantages of outsourcing when they reach some sort of tipping point. This usually happens as a result of one of two things: [...]

Is the Customer Always Right? What to do When Caught Between Customers & Employees

2020-10-13T11:48:03+03:00July 4th, 2019|Categories: Posts|Tags: , , , , |

We’ve all heard someone say that good customer service means “the customer is always right.” But many managers and CEOs come to learn that this mindset, while well-intentioned, is [...]

How Retail Brands can Better Connect with Consumers on a Human Level

2020-10-13T11:48:21+03:00June 17th, 2019|Categories: Posts|Tags: , , |

The retail world has been continuously shaken up over the years by digital innovations and fluctuating consumer trends. But there’s one trend that seems to be here to stay. [...]

Automation or Set It and Forget It

2020-10-13T11:59:38+03:00November 17th, 2018|Categories: Posts|Tags: , , , , , |

Automation. It captures our imagination and it empowers us. With time, we have come to rely on automation for our daily activities, from posting messages to multiple social media [...]

Just Because your Industry is Highly Regulated Doesn’t Mean you Can’t Create a Stellar Customer Experience

2020-10-13T12:39:45+03:00July 16th, 2018|Categories: Posts|Tags: , , , |

As every company in the European Union is well aware, the General Data Protection Regulation (GDPR) laws came into effect in May of this year. Along with it came [...]

Conectys’ end-to-end Customer Contact Management and Product Support Platform provides a fully Integrated Solution for a Global Leader of Bike Sharing Services

2020-10-09T13:11:15+03:00October 25th, 2017|Categories: Announcements|Tags: , , , , , , , , , |

Bucharest, Romania – October 25, 2017  – Conectys, the global leader in multilingual and end-to-end outsourcing solutions, today announced that it has partnered with one of the global leaders [...]

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