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Three big shifts in the contact center industry

2020-10-29T09:33:43+02:00October 29th, 2020|Categories: Posts|Tags: , , , |

Our CEO, Arnold, just sent an email to some of our partners, associates, and potential future business partners. We wanted to excerpt the top of the email, because it [...]

COVID and the acceleration of customer experience trends

2020-10-13T11:14:55+03:00September 18th, 2020|Categories: Posts|Tags: , , |

If you sat quietly for 15 minutes and tried to figure out all the different ways that COVID-19 impacted customer experience, you’d probably come to a list something like [...]

A Fool-Proof Formula for Wowing Customers from the First Phone Call

2020-10-13T11:30:18+03:00February 28th, 2020|Categories: Posts|Tags: , , , |

When one of your main channels of communication with your customers is the phone, there’s a lot riding on your ability to meet their needs via a single conversation. [...]

Davao City, the New Outsourcing Destination

2020-10-13T11:31:20+03:00February 13th, 2020|Categories: Posts|Tags: , , , , , , |

For the past few years, the Philippines has been climbing up through the ranks of top global outsourcing locations. So far, Manila has been the main destination for foreign [...]

How can Outsourcing Customer Service Reduce Costs?

2020-10-13T11:34:50+03:00February 11th, 2020|Categories: Posts|Tags: , , , , |

Outsourcing customer service means contracting your customer service operations to a business process outsourcing (BPO) company. It has been a practice of companies of all shapes and sizes, from [...]

Three Reasons your Customer Support is Missing the Mark – And how to Fix It

2020-10-13T11:38:10+03:00February 3rd, 2020|Categories: Posts|Tags: , , , , , , |

The most successful and top rated businesses have customer service departments that stand out above others in their industry and are a positive part of their reputation. However, all [...]

Tap into these Creative – and Rewarding – Ways to Fuel Product Improvements

2020-10-13T11:51:02+03:00May 12th, 2019|Categories: Posts|Tags: , , |

There are plenty of ways companies choose to handle the product development process, especially when it comes to tech and software products. But bug testing and other forms of [...]

Why Is Conectys A Different Breed of Outsourcing Provider?

2020-10-13T11:54:16+03:00March 11th, 2019|Categories: Posts|Tags: , , , , , |

For a long time outsourcing has been seen as a way to slash costs and, maybe, gain a few more customers. But as automation and the as-a-Service economy have [...]

5 key steps to successful outsourcing partnerships

2020-10-13T12:01:36+03:00October 26th, 2018|Categories: Posts|Tags: , , , , |

We’ve already talked about why outsourcing partnerships fail, but what are the top attributes of partnerships that stand the test of time? In our 12+ years’ experience in outsourcing partnerships, [...]

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