How can Outsourcing Customer Service Reduce Costs?
Outsourcing customer service means contracting your customer service operations to a business process outsourcing (BPO) [...]
Three Reasons your Customer Support is Missing the Mark – And how to Fix It
The most successful and top rated businesses have customer service departments that stand out above [...]
Why Is Conectys A Different Breed of Outsourcing Provider?
For a long time outsourcing has been seen as a way to slash costs and, [...]
5 key steps to successful outsourcing partnerships
We’ve already talked about why outsourcing partnerships fail, but what are the top attributes of partnerships [...]
What is omni-channel and why should you care?
In the myriad of new marketing buzzwords that seem to pop-up out of the blue [...]
How the Internet Changed Customer Service
Three Major Changes and Two that will Shape the Future Tim Berners-Lee, an English computer [...]
Bringing education to the next level
The team at Conectys are pleased to announce a new partnership, with one of the [...]
Automation beyond the Hype
We launched ConectysOS 2.0, a major redesign of our proprietary, private cloud-hosted Customer Engagement and [...]