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How can Outsourcing Customer Service Reduce Costs?

2020-02-11T10:23:18+02:00February 11th, 2020|Categories: Posts|Tags: , , , , |

Outsourcing customer service means contracting your customer service operations to a business process outsourcing (BPO) company. It has been a practice of companies of all shapes and sizes, from challenger brands to Fortune 500 leaders, for several years now. There is no shortage of reasons [...]

Three Reasons your Customer Support is Missing the Mark – And how to Fix It

2020-02-03T10:32:20+02:00February 3rd, 2020|Categories: Posts|Tags: , , , , , , |

The most successful and top rated businesses have customer service departments that stand out above others in their industry and are a positive part of their reputation. However, all too often, the best intentions of improving customer service practices fail to translate into reality. [...]

Why Is Conectys A Different Breed of Outsourcing Provider?

2020-02-11T18:05:42+02:00March 11th, 2019|Categories: Posts|Tags: , , , , , |

For a long time outsourcing has been seen as a way to slash costs and, maybe, gain a few more customers. But as automation and the as-a-Service economy have been marching in on the industry, buyers and providers both need to take a long, [...]

5 key steps to successful outsourcing partnerships

2020-02-11T10:36:02+02:00October 26th, 2018|Categories: Posts|Tags: , , , , |

We’ve already talked about why outsourcing partnerships fail, but what are the top attributes of partnerships that stand the test of time? In our 12+ years’ experience in outsourcing partnerships, with challenger and Fortune 500 brands, 5 key steps have emerged as critical in building [...]

What is omni-channel and why should you care?

2020-02-11T11:24:39+02:00September 11th, 2018|Categories: Posts|Tags: , , , , , , , |

In the myriad of new marketing buzzwords that seem to pop-up out of the blue every day, there are a few that might not be so annoyingly visible, but that we should take note of as being more than words to fluff up your [...]

How the Internet Changed Customer Service

2020-02-11T10:48:50+02:00May 22nd, 2018|Categories: Posts|Tags: , , , , , |

Three Major Changes and Two that will Shape the Future Tim Berners-Lee, an English computer scientist, wrote a proposal for a distributed information system, and, on March 12th, 1989, he submitted it to CERN (The European Organization for Nuclear Research). That information system came [...]

Bringing education to the next level

2020-02-13T12:59:18+02:00May 18th, 2017|Categories: Posts|Tags: , , , , , |

The team at Conectys are pleased to announce a new partnership, with one of the UK’s largest specialists in technology-assisted learning. The collaboration targets end-user support for a language development multiplatform app that will offer a rich and immersive alternative to current teaching methods. [...]

Automation beyond the Hype

2020-02-11T10:55:17+02:00June 23rd, 2016|Categories: Posts|Tags: , , , , , , |

We launched ConectysOS 2.0, a major redesign of our proprietary, private cloud-hosted Customer Engagement and Analytics automation platform, and have implemented it with all of Conectys' global clients. There are several key takeaways from this journey and we will share them with you below, [...]