How can Outsourcing Customer Service Reduce Costs?
Outsourcing customer service means contracting your customer service operations to a business process outsourcing (BPO) company. It [...]
Three Reasons your Customer Support is Missing the Mark – And how to Fix It
The most successful and top rated businesses have customer service departments that stand out above others in [...]
Why Is Conectys A Different Breed of Outsourcing Provider?
For a long time outsourcing has been seen as a way to slash costs and, maybe, gain [...]
5 key steps to successful outsourcing partnerships
We’ve already talked about why outsourcing partnerships fail, but what are the top attributes of partnerships that stand [...]
What is omni-channel and why should you care?
In the myriad of new marketing buzzwords that seem to pop up out of the blue every [...]
Just Because your Industry is Highly Regulated Doesn’t Mean you Can’t Create a Stellar Customer Experience
As every company in the European Union is well aware, the General Data Protection Regulation (GDPR) laws [...]
How the Internet Changed Customer Service
Three Major Changes and Two that will Shape the Future Tim Berners-Lee, an English computer scientist, wrote [...]
Bringing education to the next level
The team at Conectys are pleased to announce a new partnership, with one of the UK’s largest [...]
Automation beyond the Hype
We launched ConectysOS 2.0, a major redesign of our proprietary, private cloud-hosted Customer Engagement and Analytics automation [...]