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Conectys receives ISO certification for Lisbon delivery center

2020-03-18T15:20:27+02:00March 14th, 2020|Categories: Announcements|Tags: , , , , |

The International Organization for Standardization (ISO) is an independent, nongovernmental organization that oversees the drafting of ISO 9001 and many other international standards. ISO, through its 164 member organizations, brings together experts “to share knowledge and develop voluntary, consensus-based, market relevant International Standards that support [...]

How do BPOs help drive customer loyalty for your customers?

2020-03-09T16:49:40+02:00March 9th, 2020|Categories: Posts|Tags: , , , , |

First: why is customer loyalty even important?  Aren’t the end financials of a business the most important metric to consider? Of course, those are often paramount. But even going back to 2015, we had data -- based on the analysis of mergers and acquisitions [...]

How APAC companies can evaluate scalable outsourcing options

2020-02-28T07:56:49+02:00February 28th, 2020|Categories: Posts|Tags: , , , |

BPOs and call center / content moderation outsourcing companies, such as ours, compete on a variety of factors. While we like to discuss them all (who doesn’t?), and we sometimes want to downplay the cost factor – because there’s much more to building client relationships [...]

Expand to Europe in 5 Easy Steps

2020-02-11T11:40:50+02:00February 12th, 2020|Categories: Posts|Tags: , , , |

When looking at Europe as a new market, you must consider the path you need to take to ensure your new customers enjoy their experience with your brand just as much as your existing fans. Here are the five easy steps to a successful [...]

The 7 Greatest Benefits of Outsourcing

2020-02-11T17:51:13+02:00February 12th, 2020|Categories: Posts|Tags: , , , , |

Outsourcing has been praised and vilified with equal fervour in the past few years. However, the fact remains that this type of business collaboration brings a wealth of benefits for companies regardless of industry. Here are the 7 main benefits of outsourcing your operations [...]

4 Ways Outsourcing Helps Startups Build a Better Business

2020-02-06T13:01:28+02:00February 11th, 2020|Categories: Posts|Tags: , , , , |

Regardless of the industry, starting up a business is challenging. Many startup business owners and CEOs find themselves faced with tough hiring decisions. What positions to fill first, what service offerings or products need to be managed by someone and where will I find [...]

How Do Your Employees Work Best?

2020-02-05T07:56:26+02:00February 7th, 2020|Categories: Posts|Tags: , , , , |

It’s expected that people are varied in their skills and ability to interpret, learn, and process information. For people in the workforce it’s no different, and can be challenging when you factor in the following considerations: Generational gaps Company culture Personality differences Leadership styles [...]

Here’s Why So Many Fortune 500 Companies Outsource Key Business Processes

2020-01-31T15:13:07+02:00February 4th, 2020|Categories: Posts|Tags: , , , , |

When you hear the word outsourcing, you might think it only applies to businesses who send their labor offshore in order to save costs. But outsourcing can mean so much more, especially in the context of business processes and company growth. In fact, many [...]

Hey, we’re moving Poznan locations!

2020-02-12T16:21:03+02:00January 23rd, 2020|Categories: Announcements|Tags: , , , , , , |

The idea of a revolution in Business Process Outsourcing (BPO) is not a fable. It’s truly happening, with a new wave of service level-focus rewriting the old rules of outsourcing. Poland has been a major geographic player in the shift around BPO, customer experience, [...]

2019 Accomplishments

2020-02-12T16:22:35+02:00January 1st, 2020|Categories: Announcements|Tags: , , , , |

Bucharest, Romania and Dallas/Fort Worth, Texas - Conectys, founded in 2004, stands out in a crowded Business Process Outsourcing (BPO) field because of a relentless focus on clients across a 24/7 operation that includes 35+ languages and spans 10 locations around the globe.  Over the past 16 years, Conectys has become [...]

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