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call center challenges

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How to Identify & Combat Stress in the Call Center Environment

2019-10-26T09:22:09+03:00July 22nd, 2019|Categories: Posts|Tags: , , |

It’s not hard to see why contact centers are a very stressful work environment - and this doesn’t just affect the agents on the front lines. It’s something that CEOs and business owners must pay attention to, as well, because excessive workplace stress often triggers [...]

Conectys Continues Strong Global Growth – Opens Site in Lisbon, Portugal

2020-01-20T12:10:08+02:00January 16th, 2019|Categories: Announcements|Tags: , , , , , , |

ROMANIA (Jan. 2019) —Conectys, the recognized leader in multilingual and multicultural outsourcing services, today announces it has begun operations in Lisbon, Portugal. The rapidly growing business process outsourcing (BPO) provider selected Lisbon primarily for its talent pool of multilingual and highly skilled professionals, as well [...]

Automation or Set It and Forget It

2020-02-11T12:21:34+02:00November 17th, 2018|Categories: Posts|Tags: , , , , , |

Automation. It captures our imagination and it empowers us. With time, we have come to rely on automation for our daily activities, from posting messages to multiple social media platforms at the touch of a single button, to heating up the home before we [...]

Conectys Launches Two New European Sites – Expands Content Moderation Services

2020-02-04T18:59:48+02:00October 15th, 2018|Categories: Announcements|Tags: , , , , , |

ROMANIA (Aug. 2019) — Conectys, a leader in multilingual outsourcing services, today announces its rapid growth in content moderation services. Building on its many content moderation success stories, Conectys has expanded into two new European locations, just one week apart from one another. These new facilities in Istanbul and Poznan will [...]

Put the Human Back in Customer Service

2020-02-03T11:20:08+02:00July 15th, 2018|Categories: Posts|Tags: , , , |

In any business, regardless of industry, customer satisfaction is crucial to success. Without happy customers, repeat revenue becomes all but impossible, and without sales an entire company can quickly crumble. There are many factors that fall under the customer satisfaction umbrella, but a well-trained, [...]