Four ways that contact centers are changing in 2021 and beyond
We started this sequence last week with a post on the connotations of “contact center” vs. “call center” and the ways that they’re changing, and now we want to go more in-depth [...]
Three big shifts in the contact center industry
Our CEO, Arnold, just sent an email to some of our partners, associates, and potential future business partners. We wanted to excerpt the top of the email, because it [...]
COVID and the acceleration of customer experience trends
If you sat quietly for 15 minutes and tried to figure out all the different ways that COVID-19 impacted customer experience, you’d probably come to a list something like [...]
How to Identify & Combat Stress in the Call Center Environment
It’s not hard to see why contact centers are a very stressful work environment - and this doesn’t just affect the agents on the front lines. It’s something that [...]
Conectys Continues Strong Global Growth – Opens Site in Lisbon, Portugal
ROMANIA (Jan. 2019) —Conectys, the recognized leader in multilingual and multicultural outsourcing services, today announces it has begun operations in Lisbon, Portugal. The rapidly growing business process outsourcing (BPO) provider [...]
Automation or Set It and Forget It
Automation. It captures our imagination and it empowers us. With time, we have come to rely on automation for our daily activities, from posting messages to multiple social media [...]
Conectys Launches Two New European Sites – Expands Content Moderation Services
ROMANIA (Aug. 2019) — Conectys, a leader in multilingual outsourcing services, today announces its rapid growth in content moderation services. Building on its many content moderation success stories, Conectys has expanded into two new European locations, [...]
Put the Human Back in Customer Service
In any business, regardless of industry, customer satisfaction is crucial to success. Without happy customers, repeat revenue becomes all but impossible, and without sales, an entire company can quickly [...]