Four ways that contact centers are changing in 2021 and beyond
We started this sequence last week with a post on the connotations of “contact center” vs. “call center” and the [...]
Three big shifts in the contact center industry
Our CEO, Arnold, just sent an email to some of our partners, associates, and potential future business [...]
COVID and the acceleration of customer experience trends
If you sat quietly for 15 minutes and tried to figure out all the different ways that [...]
How to Identify & Combat Stress in the Call Center Environment
It’s not hard to see why contact centers are a very stressful work environment - and this [...]
Conectys Continues Strong Global Growth – Opens Site in Lisbon, Portugal
ROMANIA (Jan. 2019) —Conectys, the recognized leader in multilingual and multicultural outsourcing services, today announces it has begun [...]
Automation or Set It and Forget It
Automation. It captures our imagination and it empowers us. With time, we have come to rely on [...]
Conectys Launches Two New European Sites – Expands Content Moderation Services
ROMANIA (Aug. 2019) — Conectys, a leader in multilingual outsourcing services, today announces its rapid growth in content moderation services. Building on [...]
Put the Human Back in Customer Service
In any business, regardless of industry, customer satisfaction is crucial to success. Without happy customers, repeat revenue [...]