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Four ways that contact centers are changing in 2021 and beyond

2020-11-19T17:54:15+02:00November 19th, 2020|Categories: Posts|Tags: , , |

We started this sequence last week with a post on the connotations of “contact center” vs. “call center” and the ways that they’re changing, and now we want to go more in-depth [...]

Three big shifts in the contact center industry

2020-10-29T09:33:43+02:00October 29th, 2020|Categories: Posts|Tags: , , , |

Our CEO, Arnold, just sent an email to some of our partners, associates, and potential future business partners. We wanted to excerpt the top of the email, because it [...]

COVID and the acceleration of customer experience trends

2020-10-13T11:14:55+03:00September 18th, 2020|Categories: Posts|Tags: , , |

If you sat quietly for 15 minutes and tried to figure out all the different ways that COVID-19 impacted customer experience, you’d probably come to a list something like [...]

How to Identify & Combat Stress in the Call Center Environment

2020-10-13T11:47:32+03:00July 22nd, 2019|Categories: Posts|Tags: , , |

It’s not hard to see why contact centers are a very stressful work environment - and this doesn’t just affect the agents on the front lines. It’s something that [...]

Conectys Continues Strong Global Growth – Opens Site in Lisbon, Portugal

2020-10-09T12:33:26+03:00January 16th, 2019|Categories: Announcements|Tags: , , , , , , |

ROMANIA (Jan. 2019) —Conectys, the recognized leader in multilingual and multicultural outsourcing services, today announces it has begun operations in Lisbon, Portugal. The rapidly growing business process outsourcing (BPO) provider [...]

Automation or Set It and Forget It

2020-10-13T11:59:38+03:00November 17th, 2018|Categories: Posts|Tags: , , , , , |

Automation. It captures our imagination and it empowers us. With time, we have come to rely on automation for our daily activities, from posting messages to multiple social media [...]

Conectys Launches Two New European Sites – Expands Content Moderation Services

2020-10-09T13:06:14+03:00October 15th, 2018|Categories: Announcements|Tags: , , , , , |

ROMANIA (Aug. 2019) — Conectys, a leader in multilingual outsourcing services, today announces its rapid growth in content moderation services. Building on its many content moderation success stories, Conectys has expanded into two new European locations, [...]

Put the Human Back in Customer Service

2020-10-13T12:40:01+03:00July 15th, 2018|Categories: Posts|Tags: , , , |

In any business, regardless of industry, customer satisfaction is crucial to success. Without happy customers, repeat revenue becomes all but impossible, and without sales, an entire company can quickly [...]

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