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Scale and continuity in the #CoronaVirus pandemic

2020-03-18T15:06:22+02:00March 18th, 2020|Categories: Posts|Tags: , , , |

Work from home is a big topic these days… and rightfully so. In an effort to “flatten the curve” of coronavirus, many organizations have shifted a percentage of their employees -- the ones that can, essentially -- to work from home. It’s happening so much [...]

Your Guide to Recruiting Great Staff alongside your Outsourcing Partner

2020-02-05T09:02:30+02:00March 15th, 2020|Categories: Posts|Tags: , , , , |

It is a well-known fact that the most important asset for any business is their employees. As your company grows you will need to recruit and hire staff that’s aligned with your company goals and culture. Good staffing starts with the recruitment process, and [...]

How do BPOs help drive customer loyalty for your customers?

2020-03-09T16:49:40+02:00March 9th, 2020|Categories: Posts|Tags: , , , , |

First: why is customer loyalty even important?  Aren’t the end financials of a business the most important metric to consider? Of course, those are often paramount. But even going back to 2015, we had data -- based on the analysis of mergers and acquisitions [...]

What Do Customers Really Think About Your Brand?

2020-02-05T08:49:22+02:00March 5th, 2020|Categories: Posts|Tags: , , , |

Branding is one of the most critical parts of developing your business and the public perception of your company. Effective branding gives you a competitive edge by differentiating your company and your products and services from your competition. Your brand lets people know who and what [...]

4 Ways Outsourcing Helps Startups Build a Better Business

2020-02-06T13:01:28+02:00February 11th, 2020|Categories: Posts|Tags: , , , , |

Regardless of the industry, starting up a business is challenging. Many startup business owners and CEOs find themselves faced with tough hiring decisions. What positions to fill first, what service offerings or products need to be managed by someone and where will I find [...]

How Do Your Employees Work Best?

2020-02-05T07:56:26+02:00February 7th, 2020|Categories: Posts|Tags: , , , , |

It’s expected that people are varied in their skills and ability to interpret, learn, and process information. For people in the workforce it’s no different, and can be challenging when you factor in the following considerations: Generational gaps Company culture Personality differences Leadership styles [...]

Here’s Why So Many Fortune 500 Companies Outsource Key Business Processes

2020-01-31T15:13:07+02:00February 4th, 2020|Categories: Posts|Tags: , , , , |

When you hear the word outsourcing, you might think it only applies to businesses who send their labor offshore in order to save costs. But outsourcing can mean so much more, especially in the context of business processes and company growth. In fact, many [...]

Is my Fast Growth Company Ready for Outsourcing – and is it a Good Fit for us?

2020-01-21T16:24:09+02:00January 21st, 2020|Categories: Posts|Tags: , , , , |

Many companies first become interested in the advantages of outsourcing when they reach some sort of tipping point. This usually happens as a result of one of two things: 1) Volume has exceeded resources, or 2) Advanced expertise has become a requirement. Although these [...]

Here’s What’s On The Horizon for Outsourcing Through 2020 – And Beyond

2020-03-19T09:47:18+02:00January 11th, 2020|Categories: Posts|Tags: , , |

Whether you’re a big believer in strategic outsourcing, or are just considering it for the first time, you probably have your eye on the BPO industry. What does the future of outsourcing look like? Are there any outsourcing trends of which you should be [...]

Is the Customer Always Right? What to do When Caught Between Customers & Employees

2020-02-13T16:59:29+02:00July 4th, 2019|Categories: Posts|Tags: , , , , |

We’ve all heard someone say that good customer service means “the customer is always right.” But many managers and CEOs come to learn that this mindset, while well-intentioned, is sometimes flawed. For example, what should a good leader do when caught between employees vs. [...]

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