The biggest transformation we’ve seen since mid-March is the need for flexibility and speed in customer interactions. We need partners and customer experience processes that can adapt quickly, creatively, [...]
We’re entering a nearly-Golden Age of customer experience, and in reality, a lot of the trends we were already seeing are just being accelerated now. What are some of [...]
Every couple of months, our CEO Arnold writes an email to potential business prospects, i.e. companies across our core industries who have expressed interest in our customer experience solutions and moderation services. In the [...]
Content moderation, social media, and mental health Tons of global brands seek us out to help them create safe and helpful online communities through user-generated content moderation support of [...]
Did you think we were going to discuss social distancing? Because of the coronavirus pandemic, and because a lot more people globally are working from home (we had to move about [...]
Work from home is a big topic these days … and rightfully so. In an effort to “flatten the curve” of coronavirus, many organizations have shifted a percentage [...]
It is a well-known fact that the most important asset for any business is their employees. As your company grows you will need to recruit and hire staff that’s [...]
First: why is customer loyalty even important? Aren’t the end financials of a business the most important metric to consider? Of course, those are often paramount. But even going [...]
Branding is one of the most critical parts of developing your business and the public perception of your company. Effective branding gives you a competitive edge by differentiating your company and [...]
Regardless of the industry, starting up a business is challenging. Many startup business owners and CEOs find themselves faced with tough hiring decisions. What positions to fill first, what [...]
