How do you identify and vet expertise?
This varies by industry and organization, to some extent, but for our world, let’s say you need [...]
COVID and the doubling-down on flexibility and speed in B2B partnerships
The biggest transformation we’ve seen since mid-March is the need for flexibility and speed in customer interactions. [...]
Five major shifts in customer experience because of COVID
We’re entering a nearly-Golden Age of customer experience, and in reality, a lot of the trends we [...]
B2B outsourcing and partnerships in “The New Normal”
Every couple of months, our CEO Arnold writes an email to potential business prospects, i.e. companies across [...]
Moderator mental health: How we make the Internet a safer place
Content moderation, social media, and mental health Tons of global brands seek us out to help them [...]
There’s a global surge in user-generated content. What’s next?
Did you think we were going to discuss social distancing? Because of the coronavirus pandemic, and because a lot [...]
Scale and continuity in the #CoronaVirus pandemic
Work from home is a big topic these days … and rightfully so. In an effort [...]
Your Guide to Recruiting Great Staff alongside your Outsourcing Partner
It is a well-known fact that the most important asset for any business is their employees. As [...]
How do BPOs help drive customer loyalty for your customers?
First: why is customer loyalty even important? Aren’t the end financials of a business the most important [...]
What Do Customers Really Think About Your Brand?
Branding is one of the most critical parts of developing your business and the public perception of [...]