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COVID and the doubling-down on flexibility and speed in B2B partnerships

2020-10-13T11:13:54+03:00September 25th, 2020|Categories: Posts|Tags: , , , |

The biggest transformation we’ve seen since mid-March is the need for flexibility and speed in customer interactions. We need partners and customer experience processes that can adapt quickly, creatively, [...]

Five major shifts in customer experience because of COVID

2020-10-13T11:14:20+03:00September 24th, 2020|Categories: Posts|Tags: , , |

We’re entering a nearly-Golden Age of customer experience, and in reality, a lot of the trends we were already seeing are just being accelerated now. What are some of [...]

B2B outsourcing and partnerships in “The New Normal”

2020-10-13T11:17:01+03:00August 10th, 2020|Categories: Posts|Tags: , , , |

Every couple of months, our CEO Arnold writes an email to potential business prospects, i.e. companies across our core industries who have expressed interest in our customer experience solutions and moderation services. In the [...]

Moderator mental health: How we make the Internet a safer place

2020-10-13T11:20:39+03:00May 20th, 2020|Categories: Posts|Tags: , , , |

Content moderation, social media, and mental health Tons of global brands seek us out to help them create safe and helpful online communities through user-generated content moderation support of [...]

There’s a global surge in user-generated content. What’s next?

2020-10-13T11:24:16+03:00April 8th, 2020|Categories: Posts|Tags: , , |

Did you think we were going to discuss social distancing? Because of the coronavirus pandemic, and because a lot more people globally are working from home (we had to move about [...]

Scale and continuity in the #CoronaVirus pandemic

2020-10-13T11:26:26+03:00March 18th, 2020|Categories: Posts|Tags: , , , |

Work from home is a big topic these days   … and rightfully so. In an effort to “flatten the curve” of coronavirus, many organizations have shifted a percentage [...]

Your Guide to Recruiting Great Staff alongside your Outsourcing Partner

2020-10-13T11:27:58+03:00March 15th, 2020|Categories: Posts|Tags: , , , , |

It is a well-known fact that the most important asset for any business is their employees. As your company grows you will need to recruit and hire staff that’s [...]

How do BPOs help drive customer loyalty for your customers?

2020-10-13T11:29:03+03:00March 9th, 2020|Categories: Posts|Tags: , , , , |

First: why is customer loyalty even important?  Aren’t the end financials of a business the most important metric to consider? Of course, those are often paramount. But even going [...]

What Do Customers Really Think About Your Brand?

2020-10-13T11:29:27+03:00March 5th, 2020|Categories: Posts|Tags: , , , |

Branding is one of the most critical parts of developing your business and the public perception of your company. Effective branding gives you a competitive edge by differentiating your company and [...]

4 Ways Outsourcing Helps Startups Build a Better Business

2020-10-13T11:34:21+03:00February 11th, 2020|Categories: Posts|Tags: , , , , |

Regardless of the industry, starting up a business is challenging. Many startup business owners and CEOs find themselves faced with tough hiring decisions. What positions to fill first, what [...]

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