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RPA Projects: How long until implementation, and who is involved?

2020-09-10T14:37:18+03:00September 10th, 2020|Categories: Posts|Tags: , , , |

Start here, with two previous posts on the topic: What types of projects are good for RPA? When RPA projects fail, why does that happen? OK. Now let’s talk about timelines and people Let's talk solutions! [...]

Why do RPA projects fail?

2020-09-03T16:11:56+03:00August 28th, 2020|Categories: Posts|Tags: , , |

Last week, we wrote about the best processes to consider for Robotic Process Automation (RPA) projects. We are currently working on RPA projects internally; the rollout to clients will come down the road, so while we have internal knowledge, we’re presenting some of this [...]

Conectys hires a Head of Digital – Plans to hire more digital consultants in the future

2020-09-03T16:14:54+03:00August 25th, 2020|Categories: Announcements|Tags: , , , |

Bucharest, Romania -- Conectys is delighted to announce the hire of its first-ever Head of Digital. Has a strong track record in Digital technologies, especially in Robotic Process Automation, AI, and Chatbot technologies. Andrei is deeply passionate about the potential of these new technologies [...]

B2B during COVID: Core tenets similar, delivery methods very different

2020-09-03T16:20:00+03:00August 18th, 2020|Categories: Posts|Tags: , , , |

How B2B has changed, per McKinsey McKinsey recently launched a survey of B2B decision-makers across 11 countries, seven sectors, and 14 categories of spend. We’re obviously very interested in this space, and our CEO Arnold has dedicated two recent newsletters to potential prospects [...]

B2B outsourcing and partnerships in “The New Normal”

2020-09-03T16:21:15+03:00August 10th, 2020|Categories: Posts|Tags: , , , |

Every couple of months, our CEO Arnold writes an email to potential business prospects, i.e. companies across our core industries who have expressed interest in our customer experience solutions and moderation services. In the past few months, since about mid-May, he’s written two messages about how companies should embrace [...]

Global collaboration: It begins with alignment

2020-09-03T16:22:03+03:00July 14th, 2020|Categories: Posts|Tags: , , , |

Recently, we put together a white paper on global collaboration -- the challenges and successes -- and identified three core pillars of making global teams and client relationships work. Those were: Co-creation and co-strategizing Trust Alignment and agreement All three concepts are similar, yes. [...]

Building trust in global businesses: 1-to-1

2020-09-03T16:23:02+03:00July 10th, 2020|Categories: Posts|Tags: , |

Trust is the root of everything in business. If a partner doesn’t trust you, that partnership will end. Maybe not today or tomorrow, but it’s ending soon. The problem is, globally, the state of “trust” is fairly ambiguous. We talk about it often in [...]

What should you be looking for when selecting new locations for your business?

2020-05-06T08:06:26+03:00May 6th, 2020|Categories: Posts|Tags: , , , |

First, before you think we’re tone-deaf… This post is going to be about questions to ask before opening a new office in a new country or region, but we also realize this is an economically uncertain time for a lot of brands -- although [...]

Cultivating joy in the global workplace

2020-04-13T18:28:57+03:00April 13th, 2020|Categories: Posts|Tags: , , , , |

Why are we writing about joy in an economically-uncertain time? Because in a time that can be very gloom and doom, why not interject some positive thinking into the world? The reality is that, even in the best of economic times, a lot of global employees [...]

High Tech Companies: Use These 3 Techniques to Help Customers in 2020

2020-03-24T11:27:55+02:00March 16th, 2020|Categories: Posts|Tags: , , , |

Solving customer problems is what any well-intentioned customer service team aims to do. But coming up with the right customer solutions and creative customer support is far easier said than done - especially in the high tech industry. While there are countless trends in [...]

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