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The BPO market might grow $76B between 2020 and 2024

2020-10-29T10:07:08+02:00November 4th, 2020|Categories: Posts|Tags: , , , |

That’s based on findings and research from Technavio (full report available for download here). The $76B USD figure represents a compound annual growth rate (CAGR) of 7% over the [...]

The seven parts of digital transformation: An introduction

2020-10-29T09:49:47+02:00November 2nd, 2020|Categories: Posts|Tags: , , , |

So what exactly is digital transformation? In the most general sense, “digital transformation” means that you incorporate digital approaches into the full ecosystem of your business. Typically this is [...]

Three big shifts in the contact center industry

2020-10-29T09:33:43+02:00October 29th, 2020|Categories: Posts|Tags: , , , |

Our CEO, Arnold, just sent an email to some of our partners, associates, and potential future business partners. We wanted to excerpt the top of the email, because it [...]

Should you build your own chatbot?

2020-10-15T15:52:20+03:00October 20th, 2020|Categories: Posts|Tags: , , , |

You theoretically could, although without a proper development background, it’s very likely to be a long, time-consuming, potentially-frustrating process. There are tutorials online to guide you, [...]

Five major shifts in customer experience because of COVID

2020-10-13T11:14:20+03:00September 24th, 2020|Categories: Posts|Tags: , , |

We’re entering a nearly-Golden Age of customer experience, and in reality, a lot of the trends we were already seeing are just being accelerated now. What are some of [...]

RPA Projects: How long until implementation, and who is involved?

2020-10-13T11:15:15+03:00September 10th, 2020|Categories: Posts|Tags: , , , |

Start here, with two previous posts on the topic: What types of projects are good for RPA? When RPA projects fail, why does that happen? OK. Now let’s talk [...]

Conectys hires a Head of Digital – Plans to hire more digital consultants in the future

2020-09-03T16:14:54+03:00August 25th, 2020|Categories: Announcements|Tags: , , , |

Bucharest, Romania -- Conectys is delighted to announce the hire of its first-ever Head of Digital. Has a strong track record in Digital technologies, especially in Robotic Process Automation, [...]

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