Bring the call center into the future
Does the term “call center” have a negative connotation? In many ways, absolutely. Customers think of call centers and they often think of long wait times, people that can’t [...]
The BPO market might grow $76B between 2020 and 2024
That’s based on findings and research from Technavio (full report available for download here). The $76B USD figure represents a compound annual growth rate (CAGR) of 7% over the [...]
The seven parts of digital transformation: An introduction
So what exactly is digital transformation? In the most general sense, “digital transformation” means that you incorporate digital approaches into the full ecosystem of your business. Typically this is [...]
Three big shifts in the contact center industry
Our CEO, Arnold, just sent an email to some of our partners, associates, and potential future business partners. We wanted to excerpt the top of the email, because it [...]
Should you build your own chatbot?
You theoretically could, although without a proper development background, it’s very likely to be a long, time-consuming, potentially-frustrating process. There are tutorials online to guide you, [...]
Where do chatbots have the biggest impact?
Let’s get deeper into their potential impact. In our last blog, we talked about the humble beginnings of chatbots. Where we see chatbots most, and [...]
Five major shifts in customer experience because of COVID
We’re entering a nearly-Golden Age of customer experience, and in reality, a lot of the trends we were already seeing are just being accelerated now. What are some of [...]
RPA Projects: How long until implementation, and who is involved?
Start here, with two previous posts on the topic: What types of projects are good for RPA? When RPA projects fail, why does that happen? OK. Now let’s talk [...]
Why do RPA projects fail?
Last week, we wrote about the best processes to consider for Robotic Process Automation (RPA) projects. We are currently working on RPA projects internally; the rollout to clients will [...]
Conectys hires a Head of Digital – Plans to hire more digital consultants in the future
Bucharest, Romania -- Conectys is delighted to announce the hire of its first-ever Head of Digital. Has a strong track record in Digital technologies, especially in Robotic Process Automation, [...]