Is the Customer Always Right? What to do When Caught Between Customers & Employees

2020-02-13T16:59:29+02:00July 4th, 2019|Categories: Posts|Tags: , , , , |

We’ve all heard someone say that good customer service means “the customer is always right.” But many managers and CEOs come to learn that this mindset, while well-intentioned, is sometimes flawed. For example, what should a good leader do when caught between employees vs. [...]