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Is Your Customer a Promoter or a Detractor?

2020-02-03T11:11:01+02:00February 7th, 2020|Categories: Posts|Tags: , , , , |

Many businesses neglect one aspect of marketing that’s integral to their development and growth which is gathering customer feedback. Customer feedback is essential in helping businesses understand what their customers are looking for, what they like, and dislike. Social media reviews, surveys, and focus groups, [...]

How Do Your Employees Work Best?

2020-02-05T07:56:26+02:00February 7th, 2020|Categories: Posts|Tags: , , , , |

It’s expected that people are varied in their skills and ability to interpret, learn, and process information. For people in the workforce it’s no different, and can be challenging when you factor in the following considerations: Generational gaps Company culture Personality differences Leadership styles [...]

How Multilingual Customer Service Can Help Maximize Your Startup

2020-02-18T12:59:48+02:00February 5th, 2020|Categories: Posts|Tags: , , , , , |

When you’re running a startup, especially one that centers on technology, you almost always need to interact with customers from all over the world. The connectivity of today’s business world allows you to bridge the gap between different countries and different time zones, opening [...]

Three Reasons your Customer Support is Missing the Mark – And how to Fix It

2020-02-03T10:32:20+02:00February 3rd, 2020|Categories: Posts|Tags: , , , , , , |

The most successful and top rated businesses have customer service departments that stand out above others in their industry and are a positive part of their reputation. However, all too often, the best intentions of improving customer service practices fail to translate into reality. [...]

The Surprising Reason your Customer Service could Allow you to Start Charging More

2020-02-13T16:51:56+02:00January 31st, 2020|Categories: Posts|Tags: , , , , |

Sometimes in business, we mistakenly assume that our target audiences will go with whichever company offers them what they need for the lowest price. But even though budgets matter, research has found time and again that low price points are far from the only [...]

A Peek Behind the Curtain in Poland

2020-01-21T14:32:13+02:00December 20th, 2019|Categories: Posts|Tags: , , |

In November of 2018, we began operations in a new site in Poznan, Poland. Just over six months later, our customers have felt the positive impact of this new location - and it’s thriving. We’ve found that outsourcing in Poland is ideal for a [...]

Conectys expands to the US | Opens new call center to meet growing demand

2020-01-20T12:14:44+02:00October 25th, 2018|Categories: Announcements|Tags: , , , , , , |

DALLAS, Oct. 25, 2018 - Conectys, the recognized leader in global multilingual and multicultural outsourcing services, today announces the imminent opening of a U.S.-based call center in the Dallas-Fort Worth area of Texas. Headquartered out of Bucharest, Romania, Conectys has seven locations across the [...]

Why Being Multilingual Means More than Translating Between Languages

2020-01-15T09:06:37+02:00October 15th, 2018|Categories: Posts|Tags: , , , , , |

Your company has been steadily growing, and is now in high demand - even around the world. This might sound like a dream come true, but for many CEOs, it brings with it numerous new obstacles. For one, if you’re not multilingual, you need to [...]

Data Overload: Move on from Analysis Paralysis and Take Action

2020-01-31T12:22:10+02:00May 1st, 2018|Categories: Posts|Tags: , , , , |

Many company leaders aren’t sure how to use data, but know they need to. In a survey by Tech Pro Research, the majority of respondents said their companies are collecting data, but 61% said they aren’t using a big data solution. In other words, data is often [...]

Conectys Expands to a Second Site in the Philippines

2020-01-20T12:16:26+02:00April 3rd, 2018|Categories: Announcements|Tags: , , , , , , |

Iloilo, Philippines April 3rd, 2018  - Conectys, the recognized leader in multilingual and multicultural outsourcing services, today announced that it has opened its seventh global delivery site and second in the Philippines. The new facility, based in Iloilo, further extends the Philippines operations with [...]

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