Fail-Proof Tips for Improving Agent Efficiency in Contact Centers

2020-10-13T11:38:50+03:00January 27th, 2020|Categories: Posts|Tags: , , , , |

When it comes to business operations, efficiency is pivotal to success. The good news is that the [...]

Prepare for the Shift to Self Service Customer Service in 3 Easy Steps

2020-10-13T11:40:35+03:00January 19th, 2020|Categories: Posts|Tags: , , |

Customer experience has become the be-all, end-all in business; a clear indicator of customer retention and a [...]

Do you Have an Internal Dream Team Setting you up for BPO Success?

2020-10-13T11:41:32+03:00January 16th, 2020|Categories: Posts|Tags: , , , |

Your company is always looking to achieve business outcomes and grow. This is usually why BPO partners [...]

Here’s What’s On The Horizon for Outsourcing Through 2020 – And Beyond

2020-10-13T11:42:42+03:00January 11th, 2020|Categories: Posts|Tags: , , |

Whether you’re a big believer in strategic outsourcing, or are just considering it for the first time, [...]

Thinking of Taking your APAC Company Global? 3 Things to Know

2020-10-13T12:01:20+03:00October 29th, 2018|Categories: Posts|Tags: , , , |

If you’re the CEO of a quickly scaling company in the Asia-Pacific (APAC) region, you probably know [...]

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