How do you identify and vet expertise?
This varies by industry and organization, to some extent, but for our world, let’s say you need [...]
The four types of BPO & contact center providers
The four types of BPO & contact center providersWhat are the four types of BPO + contact center [...]
Should you build your own chatbot?
You theoretically could, although without a proper development background, it’s very likely to be [...]
Ways to reduce customer service response time
The need to reduce customer service response time is readily apparent, so we won’t belabor the importance [...]
Conectys partners with global leader in online business reviews
We’re thrilled to announce we’ve signed an engagement with one of the leading business review sites in the [...]
The solution to customer experience isn’t throwing more tech at it
You already know content moderation is very important. When we hit our targets, our clients hit their [...]
5 Secrets to Superb Customer Satisfaction
Meeting, and exceeding, customer expectations is one of the key performance indicators of successful businesses to ensure [...]
Shortcut Your Way to Better Customer Acquisition & Retention
Have you ever wondered what it really takes to invite someone to become a customer - or [...]
Davao City, the New Outsourcing Destination
For the past few years, the Philippines has been climbing up through the ranks of top global [...]
Is Your Customer a Promoter or a Detractor?
Many businesses neglect one aspect of marketing that’s integral to their development and growth which is gathering customer [...]