Breathe New Life into your Hospitality Business’ Multichannel Strategy
When you’re in the hospitality industry, you pretty much have no choice but to have a multichannel [...]
What Is in a Name: 5 Outsourcing Terms Made Easy
If you have ever read an article on outsourcing and grown more confused with every “–shoring” compound [...]
Thinking of Taking your APAC Company Global? 3 Things to Know
If you’re the CEO of a quickly scaling company in the Asia-Pacific (APAC) region, you probably know [...]
5 Ingredients for Success in a Technical Support Outsourcing Engagement
If you’re like most support operations managers, your time is stretched thin. Not only does the buck [...]
3 Steps to Strategically Align Your BPO Partnership with Your Company’s Vision
Are you about ready to dive into a BPO business partnership, but not quite sure what services [...]
5 Things You Didn’t Know About Having a Virtual Assistant
You’ve probably heard about virtual assistants or maybe have even used one yourself at some point. But [...]
Telecom Companies: Improve your NPS Scores in 3 Steps
Whether you lead a communications company, technology company or telecom company - odds are good that customer [...]
Outsourcing Myths vs. Facts
Did you know the global market size of outsourced services was valued at 88.9 billion dollars last [...]
3 Reasons Why Outsourcing Partnerships Fail
When they think of outsourcing partnerships, companies on both sides of the negotiations table envision strong, long-lasting [...]
Do you Know your Customer Journey?
Customer journey mapping has become a bit of a trend lately, and you might be wondering whether [...]