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Moderator mental health: How we make the Internet a safer place

2020-05-20T16:42:48+03:00May 20th, 2020|Categories: Posts|Tags: , , , |

Content moderation, social media, and mental health Tons of global brands seek us out to help them create safe and helpful online communities through user-generated content moderation support of all kinds including image, text, and audio/video. One of the big trends we’ve seen in [...]

The solution to customer experience isn’t throwing more tech at it

2020-04-27T11:18:24+03:00April 22nd, 2020|Categories: Posts|Tags: , , , |

You already know content moderation is very important. When we hit our targets, our clients hit their targets. And while it may seem awkward to talk about hitting targets during a period of global health uncertainty, the actual reality is that for many of [...]

How to Choose the Right Outsourcing Provider

2020-02-11T15:02:01+02:00April 2nd, 2020|Categories: Posts|Tags: , , , , |

So you have decided to invest in an outsourcing relationship. That is a great plan with the potential to yield results beyond your expectations. Of course, the natural next step would be to research providers. But do you know what to look for, the [...]

Your Guide to Recruiting Great Staff alongside your Outsourcing Partner

2020-02-05T09:02:30+02:00March 15th, 2020|Categories: Posts|Tags: , , , , |

It is a well-known fact that the most important asset for any business is their employees. As your company grows you will need to recruit and hire staff that’s aligned with your company goals and culture. Good staffing starts with the recruitment process, and [...]

How do BPOs help drive customer loyalty for your customers?

2020-03-09T16:49:40+02:00March 9th, 2020|Categories: Posts|Tags: , , , , |

First: why is customer loyalty even important?  Aren’t the end financials of a business the most important metric to consider? Of course, those are often paramount. But even going back to 2015, we had data -- based on the analysis of mergers and acquisitions [...]

What Do Customers Really Think About Your Brand?

2020-02-05T08:49:22+02:00March 5th, 2020|Categories: Posts|Tags: , , , |

Branding is one of the most critical parts of developing your business and the public perception of your company. Effective branding gives you a competitive edge by differentiating your company and your products and services from your competition. Your brand lets people know who and what [...]

5 Secrets to Superb Customer Satisfaction

2020-02-06T18:38:29+02:00March 2nd, 2020|Categories: Posts|Tags: , , , , |

Meeting, and exceeding, customer expectations is one of the key performance indicators of successful businesses to ensure customers don’t leave you for a competitor. Keeping customers is hands down more cost-effective than obtaining new ones. Therefore, it is important that you keep the customers [...]

How APAC companies can evaluate scalable outsourcing options

2020-02-28T07:56:49+02:00February 28th, 2020|Categories: Posts|Tags: , , , |

BPOs and call center / content moderation outsourcing companies, such as ours, compete on a variety of factors. While we like to discuss them all (who doesn’t?), and we sometimes want to downplay the cost factor – because there’s much more to building client relationships [...]

Davao City, the New Outsourcing Destination

2020-02-13T14:58:56+02:00February 13th, 2020|Categories: Posts|Tags: , , , , , , |

For the past few years, the Philippines has been climbing up through the ranks of top global outsourcing locations. So far, Manila has been the main destination for foreign companies, but that is changing quickly. A new business hub has appeared on the corporate [...]

The Best Way to Outsource

2020-02-13T11:31:14+02:00February 12th, 2020|Categories: Posts|Tags: , , , , , |

One question new outsourcing clients often ask is “What is the best way to do this?” While there is no one-size-fits-all solution, the pathway to their ultimate business goal follows the same six steps. As the outsourcing specialist, it is the provider’s job to [...]

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