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Should you build your own chatbot?

2020-10-15T15:52:20+03:00October 20th, 2020|Categories: Posts|Tags: , , , |

You theoretically could, although without a proper development background, it’s very likely to be a long, time-consuming, potentially-frustrating process. There are tutorials online to guide you, [...]

COVID and the doubling-down on flexibility and speed in B2B partnerships

2020-10-13T11:13:54+03:00September 25th, 2020|Categories: Posts|Tags: , , , |

The biggest transformation we’ve seen since mid-March is the need for flexibility and speed in customer interactions. We need partners and customer experience processes that can adapt quickly, creatively, [...]

COVID and the acceleration of customer experience trends

2020-10-13T11:14:55+03:00September 18th, 2020|Categories: Posts|Tags: , , |

If you sat quietly for 15 minutes and tried to figure out all the different ways that COVID-19 impacted customer experience, you’d probably come to a list something like [...]

RPA Projects: How long until implementation, and who is involved?

2020-10-13T11:15:15+03:00September 10th, 2020|Categories: Posts|Tags: , , , |

Start here, with two previous posts on the topic: What types of projects are good for RPA? When RPA projects fail, why does that happen? OK. Now let’s talk [...]

B2B outsourcing and partnerships in “The New Normal”

2020-10-13T11:17:01+03:00August 10th, 2020|Categories: Posts|Tags: , , , |

Every couple of months, our CEO Arnold writes an email to potential business prospects, i.e. companies across our core industries who have expressed interest in our customer experience solutions and moderation services. In the [...]

Moderator mental health: How we make the Internet a safer place

2020-10-13T11:20:39+03:00May 20th, 2020|Categories: Posts|Tags: , , , |

Content moderation, social media, and mental health Tons of global brands seek us out to help them create safe and helpful online communities through user-generated content moderation support of [...]

The solution to customer experience isn’t throwing more tech at it

2020-10-13T11:23:10+03:00April 22nd, 2020|Categories: Posts|Tags: , , , , |

You already know content moderation is very important. When we hit our targets, our clients hit their targets. And while it may seem awkward to talk about hitting targets [...]

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