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Automation or Set It and Forget It

2020-02-11T12:21:34+02:00November 17th, 2018|Categories: Posts|Tags: , , , , , |

Automation. It captures our imagination and it empowers us. With time, we have come to rely on automation for our daily activities, from posting messages to multiple social media platforms at the touch of a single button, to heating up the home before we [...]

5 key steps to successful outsourcing partnerships

2020-02-11T10:36:02+02:00October 26th, 2018|Categories: Posts|Tags: , , , , |

We’ve already talked about why outsourcing partnerships fail, but what are the top attributes of partnerships that stand the test of time? In our 12+ years’ experience in outsourcing partnerships, with challenger and Fortune 500 brands, 5 key steps have emerged as critical in building [...]

How the Internet Changed Customer Service

2020-02-11T10:48:50+02:00May 22nd, 2018|Categories: Posts|Tags: , , , , , |

Three Major Changes and Two that will Shape the Future Tim Berners-Lee, an English computer scientist, wrote a proposal for a distributed information system, and, on March 12th, 1989, he submitted it to CERN (The European Organization for Nuclear Research). That information system came [...]

Automation beyond the Hype

2020-02-11T10:55:17+02:00June 23rd, 2016|Categories: Posts|Tags: , , , , , , |

We launched ConectysOS 2.0, a major redesign of our proprietary, private cloud-hosted Customer Engagement and Analytics automation platform, and have implemented it with all of Conectys' global clients. There are several key takeaways from this journey and we will share them with you below, [...]