What does CX need to look like in hospitality now?
We started this discussion last week. Let’s go deeper. Robotic Process Automation, chatbots, and other digital-first approaches This [...]
Right-shoring vs. Offshoring, and thinking about cost
In April 2021, Conectys VP of HR and Communications Christina Mihai appeared on the Talkpush Recruitment Hackers podcast [...]
Conectys becomes official UiPath partner
Today’s leading enterprises choose an ‘automation first’ strategy to become faster, more adaptable, and create capacity for innovation [...]
The race to be more digital
The core element of modern business is a race to be more digital -- the term is [...]
Four ways that contact centers are changing in 2021 and beyond
We started this sequence last week with a post on the connotations of “contact center” vs. “call center” and the [...]
The seven parts of digital transformation: An introduction
So what exactly is digital transformation? In the most general sense, “digital transformation” means that you incorporate [...]
Should you build your own chatbot?
You theoretically could, although without a proper development background, it’s very likely to be [...]
Where do chatbots have the biggest impact?
Let’s get deeper into their potential impact. In our last blog, we talked [...]
The humble beginnings of chatbots
Don’t worry, we’ll keep this a bit short, but it’s important to nerd out and know the [...]
The Fourth Industrial Revolution
We are at the dawn of what some analysts call “The Fourth Industrial Revolution.” The World Economic [...]