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Four ways that contact centers are changing in 2021 and beyond

2020-11-19T17:54:15+02:00November 19th, 2020|Categories: Posts|Tags: , , |

We started this sequence last week with a post on the connotations of “contact center” vs. “call center” and the ways that they’re changing, and now we want to go more in-depth [...]

The seven parts of digital transformation: An introduction

2020-10-29T09:49:47+02:00November 2nd, 2020|Categories: Posts|Tags: , , , |

So what exactly is digital transformation? In the most general sense, “digital transformation” means that you incorporate digital approaches into the full ecosystem of your business. Typically this is [...]

Should you build your own chatbot?

2020-10-15T15:52:20+03:00October 20th, 2020|Categories: Posts|Tags: , , , |

You theoretically could, although without a proper development background, it’s very likely to be a long, time-consuming, potentially-frustrating process. There are tutorials online to guide you, [...]

The solution to customer experience isn’t throwing more tech at it

2020-10-13T11:23:10+03:00April 22nd, 2020|Categories: Posts|Tags: , , , , |

You already know content moderation is very important. When we hit our targets, our clients hit their targets. And while it may seem awkward to talk about hitting targets [...]

Retailers: How to Know if your Tech Support Needs Life Support

2020-10-13T11:52:50+03:00April 15th, 2019|Categories: Posts|Tags: , , |

There’s no question that tech support makes a difference in the success of retail companies. But did you know that the right technology - and according to processes - [...]

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