The race to be more digital
The core element of modern business is a race to be more digital -- the term is [...]
Four ways that contact centers are changing in 2021 and beyond
We started this sequence last week with a post on the connotations of “contact center” vs. “call center” and the [...]
The seven parts of digital transformation: An introduction
So what exactly is digital transformation? In the most general sense, “digital transformation” means that you incorporate [...]
Should you build your own chatbot?
You theoretically could, although without a proper development background, it’s very likely to be [...]
Where do chatbots have the biggest impact?
Let’s get deeper into their potential impact. In our last blog, we talked [...]
The humble beginnings of chatbots
Don’t worry, we’ll keep this a bit short, but it’s important to nerd out and know the [...]
The Fourth Industrial Revolution
We are at the dawn of what some analysts call “The Fourth Industrial Revolution.” The World Economic [...]
The solution to customer experience isn’t throwing more tech at it
You already know content moderation is very important. When we hit our targets, our clients hit their [...]
Are your Processes up to Par?
When business processes and digital innovation collide Business Process Outsourcing (BPO) is the most modern way to [...]
Retailers: How to Know if your Tech Support Needs Life Support
There’s no question that tech support makes a difference in the success of retail companies. But did [...]