Market Research, Database Cleansing, Customer Surveys
Conectys has a long and successful track record with outbound telephone based market survey, mystery shopping and database cleansing. We have most of the top market research organisations as clients and we have performed market research work for the top 5 brands in almost every industry.
We can deliver your survey projects using our own web based Computer Assisted Telephone Interviewing platform, allowing you to follow the status of your project in real time, or we can use your CATI tools if you prefer. We can staff up rapidly for one time projects, or we can run long term programs, all in over 35 languages.
Our multilingual interviewers are experienced and are managed using strict quality and project management practices. For large campaigns and higher scalability that meets your deadlines, we can blend on-site interviewers with remote workers, culturally and linguistic compatible with your target markets.
Of course, we can also assist you with survey transcription and translation.
Conectys’ Predictive Dialler platform is based on a suite of toolsets that are designed to interface with Conectys’ softswitch platform. The main features are:
Inbound, Outbound and Blended call handling
Outbound agent-controlled, broadcast and predictive dialling
Web-based agent and administrative interfaces
Ability to have agents operate remotely
Three-Way calling within the agent application
Scheduled Callbacks: Agent-Only and Anyone
Scalable to hundreds of seats
Integrated call recording
Ability to use standard Telco lines and VOIP trunks