We delve into the steps of building a contact center in the trends of the year of 2022

So as we’ve been growing during a very different business year, we’ve had the opportunity to deepen our understanding of what clients in different verticals and industries seem to want from a contact center at this moment.

Here now is a guide to building up a contact center that you can start embracing on January 1, 2022 — or even before.

A guide to building up contact centers in 2022

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