PCI DSS Compliant
Conectys is PCI (Payment Card Industry) certified. This means that we comply with the very strict security standards of credit card companies including Visa, MasterCard, American Express, etc. We are authorized to handle credit card information by phone or through other channels.
Conectys is ISO 9001:2015 certified: quality by design, not by accident.Conectys has been meeting and exceeding clients expectations at all stages of the relationship from solution design, Due Diligence employee recruitment and training, and outcome focused performance management for strong relationships and growth.
COPC OSP aligned
Conectys is now 92%+ aligned with the "Rolls Royce" of call center standards, enabling clearly defined and aligned outsourced call center performance metrics and customer satisfaction insights that drive results beyond KPIs and SLAs.
GSA Life Cycle aligned Governance Model
Strategic leadership : invested in training key management on the Global Sourcing Association (GSA) Outsourcing Lifecycle model, transferring knowledge to account managers while aligning processes with the standard.
Personal Data Authorised
Conectys complies to data protection legislation as per law 677/2001 and EU Directives 95/46/CE and 2002/58/CE and equivalent National Legislation where services are delivered outside of the EU. In the EU, Conectys has taken all the precautions to be GDPR compliant by the effective date, May 25 2018.
Conectys services are also certified by the ITIL Foundation in IT Service Management and ITIL Incident Management/Service Desk.