PCI DSS Compliant

Conectys is PCI (Payment Card Industry) certified. This means that we comply with the very strict security standards of credit card companies including Visa, MasterCard, American Express, etc. We are authorized to handle credit card information by phone or through other channels.

ISO certification

ISO 9001:2008

For the past 12+ years, Conectys has been meeting and exceeding clients expectations at all stages of the relationship from solution design, Due Diligence employee recruitment and training, and outcome focused performance management for strong relationships and growth.

COPC aligned

COPC OSP aligned

Conectys is now 80%+ aligned with the "Rolls Royce" of call center standards, enabling clearly defined and aligned outsourced call center performance metrics and customer satisfaction insights that drive results beyond KPIs and SLAs.

NOA Life Cycle

NOA Life Cycle aligned Governance Model

Strategic leadership : invested in training key management on the NOA Outsourcing Lifecycle model, transferring knowledge to account managers while aligning processes with the standard.

Personal Data Authorised

Conectys complies to data protection legislation as per law 677/2001 and EU Directives 95/46/CE and 2002/58/CE and equivalent National Legislation where services are delivered outside of the EU.

ITIL Certification

ITIL Certified

Conectys services are also certified by the ITIL Foundation in IT Service Management and ITIL Incident Management/Service Desk.