Customer/ Technical Support SPANISH

Location: Conectys Bucharest Outsourcing Center

Do you speak English and Spanish? Conectys is looking to take on board for our offices in Bucharest energetic and dynamic Customer/ Technical Support Specialists to work for our projects.

Main responsibilities

Excellent SPANISH AND ENGLISH writing and speaking skills.
Open to learn and develop your customer support skills.
Good observation and self assessment.
Excellent computer and internet skills.

Why should you join our Customer/ Technical Support Team? Well … because we can offer you the opportunity to work for recognized brands and big players from industries like: Gaming & Entertainment, High Tech & Communications, Travel & Hospitality, and many more.

Have we caught your attention? Not yet? Then … here is what we offer:

Full paid training in order to become the best Customer Support Representative for our clients.
Professional work environment in a fast growing company.
Rewards & Benefits according to your performance and involvement.
300 euros hiring bonus if you start work by January 3rd, 2017 (You will receive this bonus in 2 instalments: 100 euros after 30 days and 200 euros after 6 months of employment).
You can choose your schedule: Monday to Friday or 24/7 (more details during the interview).
Private medical Insurance and meal tickets.

You will be in charge of:

Offering support, by phone or e-mail, for those customers that use our clients' products or services.
Resolving effectively and timely the incoming incidents (email and phone) to build customer satisfaction and loyalty.
Offering quick and to the point solutions to customers, based on an in-house developed knowledge-base and on all relevant provided documentation.
Striving for one-call resolution of customer issues.
Efficiently coordinating the communication with the Escalations Management Team for more complex incidents to ensure problem resolution.

Some of your projects will include:

Offering technical support by phone for those customers that are using high speed internet solutions.
Offering support by chat, emails and calls to those customers who have inquiries and technical issues regarding graphic cards for computers ( this may include but it is not limited to installation instructions or troubleshooting, replacement under warranty conditions etc.).

All you need is advanced skills of English and Spanish and availability for up to 24/7. For the ones that prefer a fixed schedule we also have day time schedule.

If you match the profile described, our HR Team will contact you in a short time for a preliminary phone interview.

For further details please contact us at + 4 (0)31 040 03 10 (Monday to Friday from 9 A.M - 6 P.M.)

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