Customer Support Representatives with Polish and English

Location: Conectys Bucharest Outsourcing Center

Do you speak Polish? Conectys is looking to take on board energetic and dynamic Customer/ Technical Support Specialists to work for multiple projects.

Ideal candidate

Excellent POLISH & English writing and speaking skills.
Optional: Experience in Customer Support.
Fresh graduates or students are welcomed also.
Financial background would be an advantage.

Have we caught your attention? Not yet? Then … here is what we offer:

Full paid training in order to become the best Customer Support Representative for our clients.
Professional work environment in a fast growing company.
Rewards & Benefits according to your performance and involvement.
300 euros hiring bonus if you start work by November 7th (You will receive this bonus in 2 instalments: 100 euros after 30 days and 200 euros after 6 months of employment).
You can choose your schedule: Monday to Friday or 24/7 (more details during the interview).
Private medical Insurance and meal tickets.

You will be gradually involved in multiple projects according to your availability and project complexity.

Main responsibilities

Offering support, by phone or e-mail, for those customers that use our clients' products or services.
Resolving effectively and timely the incoming incidents (email and phone) to build customer satisfaction and loyalty.
Offering quick and to the point solutions to customers, based on an in-house developed knowledge-base and on all relevant provided documentation.
Striving for one-call resolution of customer issues.
Efficiently coordinating the communication with the Escalations Management Team for more complex incidents to ensure problem resolution.

For further details about our company and career opportunities please contact us at
+ 4 (0)31 040 03 10 (Monday to Friday from 9 A.M - 6 P.M.).

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