Customer Service Team Manager

Location: Conectys Davao Outsourcing Center

Conectys is searching to add a new, energetic and enthusiastic team member for our operational team in the headquarters located in Davao.

If you feel committed to outstanding customer service and also your skills and your experience recommend you for this position, you will find within our company the right opportunity for personal and professional development.

Job Qualifications

Very good communication and people skills
Experience in Customer Support/ BPO processes
Ability to assimilate information and learn quickly, self-study oriented
Easily adaptable to new circumstances, technologies and procedures
Proactive, self-starter and ambitious
Well-organized and able to handle administrative tasks efficiently
Preferable at least 12 months experience in managing a team with sufficient, understanding of People Management, Tools, Processes and Methodologies

Job Responsibilities

Offers constant support for a contact center team of 10-15 people
Performs quality monitoring of the team’s’ performance and activity
Coordinates day-to-day activities in order to meet and exceed Service Level Agreements
Reports on the overall performance of the team and suggest possible areas of improvement
Manages staff schedules, training and monitoring
Acts as a second level support for different inquiries
Gets involved in taking calls when necessary

We offer…

A challenging and rewarding work environment with access to different industries
Private Medical Insurance and meal tickets from the first month of employment
Professional work environment in a fast growing company with international career opportunities
Working for the best BPO Company of 2014
Bonuses according to your performance and involvement.

 

If you don't live in Davao, but you would like to relocate we can arrange accommodations for you by paying a relocation allowance.
Want to join us? Apply now and you might be our new colleague! Our HR Team will contact you shortly.

Generous compensation and a rewarding career opportunity with a leader in multilingual BPO await our successful hires!

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