Customer Service Account Manager

Location: Conectys Davao Outsourcing Center

Conectys is searching to add a new, energetic and enthusiastic team member for our operational team in the headquarters located in Davao.

If you feel committed to outstanding customer service and also your skills and your experience recommend you for this position, you will find within our company the right opportunity for personal and professional development.

Job Qualifications

Full time position available
Ability to assimilate information and learn quickly, self-Study oriented
Easily adaptable to new circumstances, technologies and procedures
Pro-active, self-starter and ambitious
Well organized and able to handle administrative tasks efficiently
At least 2 years’ experience in managing a team of at least 10 people (preferable in BPO industry or contact center), with sufficient, understanding of People Management, Tools, Processes, and Methodologies
Experience in a complex operational environment - ex. Customer Service. Help Desk, BPO
Good communication skills
Business English

Job Responsibilities

Consulting for the Client(s) in the start-up phase of projects by performing a Due Diligence study of the needs and by delivering detailed implementation reports
Managing day to day operational interactions with the Client(s)
Coordinating day-to-day activities in order to meet or exceed Service Level Agreements
Reporting on the overall performance of the team and suggest possible areas of improvement
Manage staff schedules, staff recruitment, training, performance evaluation, monitoring
Define and organize processes and use of tools
Define and manage the tasks, roles and responsibilities of the customer teams

We offer…

A challenging and rewarding work environment with access to different industries
Health Insurance, meal and transportation allowance
Professional work environment in a fast growing company with international career opportunities.


If you don't live in Davao, but you would like to relocate we can arrange accommodations for you by paying a relocation allowance.
Want to join us? Apply now and you might be our new colleague! Our HR Team will contact you shortly.

Generous compensation and a rewarding career opportunity with a leader in multilingual BPO await our successful hires!

Add files
1000 characters left