Lisbon, Portugal
Posted 2 weeks ago

Conectys Global BPO Provider - Careers

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty, and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.

Conectys is fueled by people.

We have the best possible clients in gaming, high tech, travel, retail, finance, and other key industries.

Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys.

We are also recognized for premium BPO services with 11 awards received in the past 3 years alone.

Conectys Global BPO Provider - Careers

  • Assurance and management resources effectively in order to optimize the use of resources to achieve performance target;
  • Volumes forecasting, resource planning and scheduling tasks;
  • Assurance of alignment of customer demand & commercially viability, according with service standards & excellent;
  • Creation and analysis of the capacity plan to provide operational recommendations to clients and stakeholders;
  • Management of shift schedules and other activities in compliance with labor rules of the locations supported;
  • Tracking of current performance to be used for the next forecasting cycle;
  • Other admin tasks related with the project.
Conectys Global BPO Provider - Careers

  • Initial and continuous training with local and global team;
  • Product specific training on tools, processes and procedures used by the project;
  • Career growth across different departments and markets;
  • Individual and team development career programs;
  • Workplace accessible through train, bus and subway;
  • Private health insurance as of the 7th month contract;
  • Work from home during the COVI-19 pandemic;
  • Meal allowance paid by card with fuel discounts;
  • Monthly engagement activities;
  • Dedicated HRBP to support your Conectys experience.

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