Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty, and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.
Conectys is fueled by people.
We have the best possible clients in gaming, high tech, travel, retail, finance, and other key industries.
Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys.
We are also recognized for premium BPO services with 11 awards received in the past 3 years alone.
- 1-year of working experience as WFM: Real time Analyst
- Contact Center, back office support, inbound/outbound voice or non-voice account, chat support, email support
- Responsible for monitoring and adherence management to promulgate schedules in real time to maximize productivity
- Coordinates appropriate staffing allocation and availability of call center staff in order to achieve service level objectives.
- Manage time off request and shift schedule swaps to improve staffing to align it to current arrival patterns to meet service level
- Monitoring Attendance and Operations performances
• Competitive salary
• HMO on first day of employment
• Company perks and discounts
• Limited edition company merchandise
• Friendly & Safe work environment