Lisbon, Portugal
Posted 3 weeks ago
Conectys Global BPO Provider - Careers

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty, and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.

Conectys is fueled by people.

We have the best possible clients in gaming, high tech, travel, retail, finance, and other key industries.

Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys.

We are also recognized for premium BPO services with 11 awards received in the past 3 years alone.

Conectys Global BPO Provider - Careers

Managing day to day operational interactions with the Client(s)

Coordinating day-to-day activities to meet or exceed Service Level Agreements

Reporting on the overall performance of the team and suggest possible areas of improvement

Manage staff schedules, staff recruitment, training, performance evaluation, monitoring

Define and organize processes and use of tools

Conectys Global BPO Provider - Careers

Ability to assimilate information and learn quickly, self-study oriented

C1 level of English

Easily adaptable to new circumstances, technologies, and procedures

Pro-active, self-starter and ambitious

Well-organized and able to handle administrative tasks efficiently

At least 1-2 years’ experience in managing a team of at least 10 people (preferably in BPO industry), with sufficient understanding of People Management, Tools, Processes and Methodologies

Experience in a complex operational environment – ex. Customer Service, Help Desk, BPO

Good communication and people skills

Availability to work 24/7 shifts

Conectys Global BPO Provider - Careers

Initial and continuous training related with Communication and Content Moderation Soft Skills

Product specific training

Multicultural environment with career growth across the organization

Workplace accessible through subway, train or bus

Private health insurance as of the 7th month contract

Work from home until the 15th August 2020 or beginning of September

Meal allowance paid by meal card that give you access to other offers such as fuel discounts

Monthly performance bonus

Monthly engagement activities

Dedicated HRBP to support your Conectys Experience

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