Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty, and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.
Conectys is fueled by people.
We have the best possible clients in gaming, high tech, travel, retail, finance, and other key industries.
Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys.
We are also recognized for premium BPO services with 11 awards received in the past 3 years alone.
Managing day to day operational interactions with the Client(s)
Coordinating day-to-day activities to meet or exceed Service Level Agreements
Reporting on the overall performance of the team and suggest possible areas of improvement
Manage staff schedules, staff recruitment, training, performance evaluation, monitoring
Define and organize processes and use of tools
Ability to assimilate information and learn quickly, self-study oriented
C1 level of English
Easily adaptable to new circumstances, technologies, and procedures
Pro-active, self-starter and ambitious
Well-organized and able to handle administrative tasks efficiently
At least 1-2 years’ experience in managing a team of at least 10 people (preferably in BPO industry), with sufficient understanding of People Management, Tools, Processes and Methodologies
Experience in a complex operational environment – ex. Customer Service, Help Desk, BPO
Good communication and people skills
Availability to work 24/7 shifts
Initial and continuous training related with Communication and Content Moderation Soft Skills
Product specific training
Multicultural environment with career growth across the organization
Workplace accessible through subway, train or bus
Private health insurance as of the 7th month contract
Work from home until the 15th August 2020 or beginning of September
Meal allowance paid by meal card that give you access to other offers such as fuel discounts
Monthly performance bonus
Monthly engagement activities
Dedicated HRBP to support your Conectys Experience