Lisbon, Portugal
Posted 1 week ago

Conectys is fueled by people.

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty, and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.

We have the best possible clients in gaming, high tech, travel, retail, finance, and other key industries.

Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy, or trips to client sites are just examples of what YOU will experience in Conectys.

We are also recognized for premium BPO services with 11 awards received in the past 3 years alone.

You come with

Ability to assimilate information and learn quickly, self study oriented

C1 level of English (written and spoken)

Easily adaptable to new circumstances, technologies and procedures

Pro-active, self-starter and ambitious

Well-organized and able to handle administrative tasks efficiently

At least 1-2 years experience in managing a team of at least 10 people (preferably in BPO industry), with sufficient understanding of People Management, Tools, Processes and Methodologies

Experience in a complex operational environment – ex. Customer Service, Help Desk, BPO Good communication and people skills

Availability to work 24/7 shifts

Residence in Lisbon

A day at Conectys

Consulting for the Client(s) in the start-up phase of projects by performing a Due Diligence study of the needs and by delivering detailed implementation reports

Managing day to day operational interactions with the Client(s)

Coordinating day-to-day activities in order to meet or exceed Service Level Agreements

Reporting on the overall performance of the team and suggest possible areas of improvement

Manage staff schedules, staff recruitment, training, performance evaluation, monitoring

Define and organize processes and use of tools

Define and manage the tasks, roles, and responsibilities of the customer teams

We come with

Content moderation and soft skills initial and continuous training;

Product specific training on tools, processes and procedures used by the project;

Career growth across different departments;

Lisbon City Center – Roma Areeiro;

Workplace accessible through train, bus and subway;

Private health insurance as of the 7th month contract;

Remote working project until January. This is an office based project. Smart working option is just temporary and only offered to candidates based in Lisbon.

Meal allowance paid by card with fuel discounts;

Quarterly performance bonus and yearly performance management system;

Monthly engagement activities;

Dedicated HRBP to support your Conectys experience.

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