Lisbon, Portugal
Posted 2 weeks ago
Conectys Global BPO Provider - Careers

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty, and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.

Conectys is fueled by people.

We have the best possible clients in gaming, high tech, travel, retail, finance, and other key industries.

Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys.

We are also recognized for premium BPO services with 11 awards received in the past 3 years alone.

Conectys Global BPO Provider - Careers

  • Ability to assimilate information and learn quickly, self study oriented
  • C1 level of English
  • Easily adaptable to new circumstances, technologies and procedures
  • Pro-active, self-starter and ambitious
  • Well-organized and able to handle administrative tasks efficiently
  • At least 1-2 years experience in managing a team of at least 10 people (preferably in BPO industry), with sufficient understanding of People Management, Tools, Processes and Methodologies
  • Experience in a complex operational environment – ex. Customer Service, Help Desk, BPO
  • Good communication and people skills
  • Availability to work 24/7 shifts
Conectys Global BPO Provider - Careers

  • Consulting for the Client(s) in the start-up phase of projects by performing a Due Diligence study of the needs and by delivering detailed implementation reports
  • Managing day to day operational interactions with the Client(s)
  • Coordinating day-to-day activities in order to meet or exceed Service Level Agreements
  • Reporting on the overall performance of the team and suggest possible areas of improvement
  • Manage staff schedules, staff recruitment, training, performance evaluation, monitoring
  • Define and organize processes and use of tools
  • Define and manage the tasks, roles, and responsibilities of the customer teams
Conectys Global BPO Provider - Careers

If you encounter any issue with the application process, please use the button below to get in touch with one of our web administrators.

Would be great to include a screen-shot of the issue.

  • Working on an international project
  • Working from home (during the COVID-19 pandemic)
  • Multicultural and multilingual environment
  • Working with social media and new internet technologies
  • The office located in the city center
  • Benefits: medical healthcare & meal card

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