Lisbon, Portugal
Posted 2 weeks ago
Conectys Global BPO Provider - Careers

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty, and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.

Conectys is fueled by people.

We have the best possible clients in gaming, high tech, travel, retail, finance, and other key industries.

Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys.

We are also recognized for premium BPO services with 11 awards received in the past 3 years alone.

Conectys Global BPO Provider - Careers

Quality verification activity in accordance with the company Quality Verification process and project requirements

Quality inconsistencies identification, and implementation of measures for remedial and improvement whenever necessary

Creation and development of quality reports, analyses and implements improvement opportunities as requested and agreed with management, within the deadlines agreed

Escalation to higher management of any inconsistencies found at quality level and suggestion of improvement approaches

Quality feedback and coaching sessions with required follow up actions

Development and implementation of quality related training on topics meant to assure adherence to process and product knowledge and assure improvement

Other admin tasks related with the role

Conectys Global BPO Provider - Careers

Minimum High School Diploma;

C1 Spanish level (written and spoken);

B2 English level (written and spoken);

Minimum 1-year experience performing quality tasks;

Verbal, written and interpersonal communication skills in order to perform coaching sessions;

Outstanding customer service skills, proactivity, and dedication and results oriented;

Ability to manage demanding timelines;

Flexibility to work on a shift based schedules with 24/7 rotation;

Residence in Lisbon area.

Conectys Global BPO Provider - Careers

Content moderation and soft skills initial and continuous training;

Product specific training on tools, processes and procedures used by the project;

Career growth across different departments;

Individual and team development career programs;

Workplace accessible through train, bus and subway;

Private health insurance as of the 7th month contract;

Work from home during the COVI-19 pandemic;

Meal allowance paid by card with fuel discounts;

Monthly performance bonus and yearly performance management system;

Monthly engagement activities;

Dedicated HRBP to support your Conectys experience.

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