Lisbon, Portugal
Posted 1 week ago

Conectys is fueled by people.

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty, and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.

We have the best possible clients in gaming, high tech, travel, retail, finance, and other key industries.

Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy, or trips to client sites are just examples of what YOU will experience in Conectys.

We are also recognized for premium BPO services with 11 awards received in the past 3 years alone.

You come with

Minimum High School Diploma

Advanced English language, written and spoken (C1 level)

Minimum 1-year experience performing quality tasks, preferably in BPO environment

Excellent verbal, written and interpersonal communication skills

Outstanding customer service skills, proactivity, and dedication to providing exceptional service

Ability to manage demanding timelines

Availability to work 24/7 shifts

Residence in Lisbon area

A day at Conectys

Quality verification activity in accordance with the company

Quality Verification process and project requirements

Quality inconsistencies identification, and implementation of measures for remedial and improvement whenever necessary

Creation and development of quality reports, analyses and implements improvement opportunities as requested and agreed with management, within the deadlines agreed

Escalation to higher management of any inconsistencies found at quality level and suggestion of improvement approaches

Quality feedback and coaching sessions with required follow up actions

Development and implementation of quality related training on topics meant to assure adherence to process and product knowledge and assure improvement

Other admin tasks related with the role

We come with

Content moderation and soft skills initial and continuous training;

Product specific training on tools, processes and procedures used by the project;

Career growth across different departments;

Lisbon City Center – Roma Areeiro;

Workplace accessible through train, bus and subway;

Private health insurance as of the 7th month contract;

Remote working project until January. This is an office based project. Smart working option is just temporary and only offered to candidates based in Lisbon.

Meal allowance paid by card with fuel discounts;

Quarterly performance bonus and yearly performance management system;

Monthly engagement activities;

Dedicated HRBP to support your Conectys experience.

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