Careers

Make the difference as a Workplace Counsellor at Conectys 

Are you passionate about making a real difference in people’s professional lives? Do you believe in the power of listening, understanding, and guiding individuals through their challenges? 

As our Workplace Counsellor your primary mission will be to provide first-line counselling services, offering a safe space for employees to express their concerns and challenges related to their professional lives. Your expertise in psychology will empower you to offer life-coaching solutions, helping our team navigate and overcome work-related obstacles with grace and confidence. 

Key Responsibilities: 

• Conduct confidential counselling sessions, offering a compassionate ear and actionable advice to employees grappling with professional challenges. 
• Design and lead support group activities and wellbeing initiatives that foster a supportive and positive workplace culture. 
• Contribute your insights and expertise to our knowledge base, creating articles, activities, and protocols that enrich our community’s mental and emotional well-being. 
• Play a pivotal role in supporting organizational change, ensuring that transitions at individual, group, and team levels are smooth and positive. 

Who We’re Looking For: 

• A degree in Psychology, paired with at least one year of experience in a similar role. 
• A mature, empathetic individual who thrives on helping others and can navigate the complexities of human emotions with ease. 
• Proficiency in English (C1 level), coupled with excellent communication skills and the ability to influence change positively. 
• A team player with a knack for active listening, organization, and time management, who values ethics and confidentiality above all. 

Sounds good? Find out what you can get: 

• Competitive salary package & meal vouchers 

• Private medical insurance 
• Access to benefits discount platform 
• Learning programs for your development 
• The opportunity to work in a multi-cultural environment  
• To work with a purpose, inside a real community where your work has a profound impact on the lives of others. 

Note: This role is focused on counseling and skills’ development, being the psychology degree a plus, but not requiring the candidates to be official members of the Psychologists Order. 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background. 

Would you like to make a difference by assuring that the online space is safe?

As a content Moderator you will have a deep understanding of our content guidelines, and you will be responsible for ensuring that all the disturbing and inappropriate content (which might include, but is not limited to, images, videos, text featuring violence, animal cruelty, sexual assault, self-harm or anything that endangers children) is moderated to the highest standards.

Our dedicated Content Moderators play a pivotal role in safeguarding the online environment, by reviewing user-generated pieces of text, visual, video, and audio, presented in a continuous sequencing during each shift.

And the best part is that you will have space for learning, growing and building your career.

Within the role you will:

• Moderate social media content (videos, images, reviews submitted by users) and classify it quickly and correctly according to the internal policy and criteria).
• Remove any inappropriate content in order to ensure a safe experience for users of the application and community.
• Maintain a high level of quality in each case that you review.
• Identify and escalate potential errors in the application used for moderating content.
• Participate in testing, launching, or implementing new products and working tools.
• Make suggestions to improve policies and procedures.
• Send accurate daily activity reports.

What will make you successful for the role:

• English both written & spoken (C1).
• Attention to details.
• Curiosity, always looking for solutions.
• Excellent computer skills.
• Flexible schedules, rotating weekends.
• Available to work onsite in Lisbon (planning to relocate before starting work is required)

Our offer:

• Competitive salary package (Base salary + Language Bonus + Performance Bonus + Meal Allowance)
• Great work/life balance
• Multi-cultural and Teamwork environment
• Wellness breaks
• Benefits package (Private Medical Insurance, Gym & Fitness Protocol, Benefits Discount Platform)

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Would you like to make a difference by assuring that the online space is safe?

As a content Moderator you will have a deep understanding of our content guidelines, and you will be responsible for ensuring that all the disturbing and inappropriate content (which might include, but is not limited to, images, videos, text featuring violence, animal cruelty, sexual assault, self-harm or anything that endangers children) is moderated to the highest standards.

Our dedicated Content Moderators play a pivotal role in safeguarding the online environment, by reviewing user-generated pieces of text, visual, video, and audio, presented in a continuous sequencing during each shift.

And the best part is that you will have space for learning, growing and building your career.

Within the role you will:

• Moderate social media content (videos, images, reviews submitted by users) and classify it quickly and correctly according to the internal policy and criteria).
• Remove any inappropriate content in order to ensure a safe experience for users of the application and community.
• Maintain a high level of quality in each case that you review.
• Identify and escalate potential errors in the application used for moderating content.
• Participate in testing, launching, or implementing new products and working tools.
• Make suggestions to improve policies and procedures.
• Send accurate daily activity reports.

What will make you successful for the role:

• Spanish both written & spoken (C1).
• English both written & spoken (B2).
• Attention to details.
• Curiosity, always looking for solutions.
• Excellent computer skills.
• Flexible schedules, rotating weekends.
• Available to work onsite in Lisbon (planning to relocate before starting work is required)

Our offer:

• Competitive salary package (Base salary + Language Bonus + Performance Bonus + Meal Allowance)
• Great work/life balance
• Multi-cultural and Teamwork environment
• Wellness breaks
• Benefits package (Private Medical Insurance, Gym & Fitness Protocol, Benefits Discount Platform)

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Would you like to make a difference by assuring that the online space is safe?

As a content Moderator you will have a deep understanding of our content guidelines, and you will be responsible for ensuring that all the disturbing and inappropriate content (which might include, but is not limited to, images, videos, text featuring violence, animal cruelty, sexual assault, self-harm or anything that endangers children) is moderated to the highest standards.

Our dedicated Content Moderators play a pivotal role in safeguarding the online environment, by reviewing user-generated pieces of text, visual, video, and audio, presented in a continuous sequencing during each shift.

And the best part is that you will have space for learning, growing and building your career.

Within the role you will:

• Moderate social media content (videos, images, reviews submitted by users) and classify it quickly and correctly according to the internal policy and criteria).
• Remove any inappropriate content in order to ensure a safe experience for users of the application and community.
• Maintain a high level of quality in each case that you review.
• Identify and escalate potential errors in the application used for moderating content.
• Participate in testing, launching, or implementing new products and working tools.
• Make suggestions to improve policies and procedures.
• Send accurate daily activity reports.

What will make you successful for the role:

• Italian both written & spoken (C1).
• English both written & spoken (B2).
• Attention to details.
• Curiosity, always looking for solutions.
• Excellent computer skills.
• Flexible schedules, rotating weekends.
• Available to work onsite in Lisbon (planning to relocate before starting work is required)

Our offer:

• Competitive salary package (Base salary + Language Bonus + Performance Bonus + Meal Allowance)
• Great work/life balance
• Multi-cultural and Teamwork environment
• Wellness breaks
• Benefits package (Private Medical Insurance, Gym & Fitness Protocol, Benefits Discount Platform)

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Would you like to make a difference by assuring that the online space is safe?

As a content Moderator you will have a deep understanding of our content guidelines, and you will be responsible for ensuring that all the disturbing and inappropriate content (which might include, but is not limited to, images, videos, text featuring violence, animal cruelty, sexual assault, self-harm or anything that endangers children) is moderated to the highest standards.

Our dedicated Content Moderators play a pivotal role in safeguarding the online environment, by reviewing user-generated pieces of text, visual, video, and audio, presented in a continuous sequencing during each shift.

And the best part is that you will have space for learning, growing and building your career.

Within the role you will:

• Moderate social media content (videos, images, reviews submitted by users) and classify it quickly and correctly according to the internal policy and criteria).
• Remove any inappropriate content in order to ensure a safe experience for users of the application and community.
• Maintain a high level of quality in each case that you review.
• Identify and escalate potential errors in the application used for moderating content.
• Participate in testing, launching, or implementing new products and working tools.
• Make suggestions to improve policies and procedures.
• Send accurate daily activity reports.

What will make you successful for the role:

• French both written & spoken (C1).
• English both written & spoken (B2).
• Attention to details.
• Curiosity, always looking for solutions.
• Excellent computer skills.
• Flexible schedules, rotating weekends.
• Available to work onsite in Lisbon (planning to relocate before starting work is required)

Our offer:

• Competitive salary package (Base salary + Language Bonus + Performance Bonus + Meal Allowance)
• Great work/life balance
• Multi-cultural and Teamwork environment
• Wellness breaks
• Benefits package (Private Medical Insurance, Gym & Fitness Protocol, Benefits Discount Platform)

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values. We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.

Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

What will make you successful for the role:

• A C1 level of French Language (both written & spoken);
• A B2 level of English Language (both written & spoken);
• Experience in Contact Center could be an advantage;
• Curiosity, always looking for solutions;
• Attention to detail and “willing-to-help” attitude;
• Excellent computer skills;

Within your role, you will:

• Offer customer support via phone, e-mail, or chat;
• Answer & solve customers’ inquiries & complaints by offering an accurate solution;
• Follow predefined workflows & handle issues specific to each communication channel;
• Respond to all customers inquiries within given timescales and efficiently meet deadlines;
• Take, register & solve notifications or complaints;
• Update the database with all the details about each customer interaction;
• Participate in testing/launching / implementing new working products or tools.

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment;
• Private medical insurance;
• Everything you want to read from Bookster;
• Learning programs for your development;
• Wellness activities for your wellbeing.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background 

Are you friendly and positive? Is English your strength and can you express yourself easily on any subject?

As a Customer Support Representative, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with customers in a professional manner to understand their needs, provide assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.

With over 3000 employees across 10 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

• Assist and advise the customers in response to inquiries about products and services specific to each project assigned,
• Provide assistance and guidance on how to use the products and services,
• Answer/ document/ solve customers’ inquiries/ notifications/ complaints by offering, accurate solution by following predefined workflows on how to handle issues specific to each communication channel, and
• Update the database with all the details about each customer interaction and the most frequent answers or situations encountered.   

What will make you successful for the role:

• At least Senior High School Graduate
• At least 12 months of voice CSR experience
• Chat & Email experience is a plus
• B2  written and C1 spoken English level
• Amenable to working onsite
• Open to night/graveyard shift

Sounds good? Find out what you can get:

• Competitive salary package
• The opportunity to work in a multi-cultural environment
• Private medical insurance
• Learning programs for your development
• Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

We’re seeking a passionate and dynamic Account Manager to join our Team!

As an Account Manager, you won’t just manage accounts; you’ll be a global connector, always caring for our people and partners, and willing to go the extra mile for our clients.

Your main responsibilities will be:

• To plan, organize, coordinate and monitor all the activities, resources and people within project(s), ensuring that the client’s requirements are fulfilled, and needs are attended.
• Pursue conformity with plans / strategies and guarantee daily reporting.
• Design and implement plans to improve the performance, assuring a close follow-up, assessment, measurement, and determining the impact of improvement actions.
• Continuously assess the usefulness and effectiveness of the rules, procedures, workflows, processes and tools used to enable the organization to reach the objectives.
• Enable the communication with partners guaranteeing compliance with contractual obligations arising from partnership agreements.
• Manage the relationship with the clients, escalating and resolving issues, clarifying needs and satisfaction, resolving emergencies and developing the project(s) in order to promote a good partnership and client retention.
• Ensure maximizing revenue and margin at account level, accurate invoicing.
• Prepare and motivate the team to accomplish tasks with enthusiasm, assuring the necessary coaching, growth, development and retention.

What will make you successful for the role:

• University studies on relevant subject (Business administration, Management, etc.)
• 3 years of experience in similar position (with at least 20 direct reports in BPO industry)
• Project management skills and knowledge
• Attention to details, focusing on quality
• Adaptable to new circumstances, technologies and procedures
• Decision-maker and problem-solver
• High level of knowledge in operating Office Suite, especially Excel
• Proficient in English – Minimum C1
• Available to work onsite in Lisbon

Sounds good? Find out what you can get:

• The opportunity to work in a great multi-cultural community
• Competitive salary package & meal vouchers 
• Private medical insurance 
• Access to benefits discount platform 
• Learning programs for your development 
• Wellness activities for your wellbeing                                                                                                                                                                                                            

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability or background.

Job Description

Ideal Candidate

• A C1 level of Spanish (both written & spoken)
• A B2 level of English (both written & spoken)
• Experience in Contact Center could be an advantage
• Curiosity, always looking for solutions
• Attention to detail and “willing-to-help” attitude
• Excellent computer skills
• Willingness to work from the office

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success. 

Within your role, you will: 

• Participates in salary surveys, and analyze data from survey sources to determine competitiveness both internally and externally, by updating salary grids and comp&ben packages; 
• Define a compensation framework that reflects the organization culture and objectives 
• Elaborates the  Comp & Ben budget. Collaborate with each site to collect necessary market data for the budget review. 
• Executes proactive Comp&Ben analytics, data mining and interpretation of trends to support senior management in budgeting and forecasts. 
•  Designs and prepares ad hoc compensation and budget related reports for sales and operations management 
• Analyzes data and relevant market trends, develops salary changes structures and market pricing recommendations; 
• Offers support in job evaluation to determine efficient and proper position in org chart in order to reward appropriately and fairly across company/site/account; 
• Supports HRMs and SMs in leading in conducting salary surveys, job pricing and benchmarking, market analysis and analyzing internal data; 
• Ensures efficient management of internal financial trackers, monitoring for discrepancies and updates needed to ensure reports and statistics in real time; 

What will make you successful for the role: 

• A C1 level of English (both written & spoken); 
• Good knowledge in the field of human resources and labor legislation in force (Labor Code and other related law 
•  PC operating skills advanced for: Microsoft, outlook, internet, excel, word, PowerPoint, MO365; 
• Teamwork skills: listening, knowledge sharing, collaboration 
• Analytical skills: SWOT, RCA-AP, etc 
•  Ability to work independently to follows on deadlines and quality of result 
•  High analytical skills, reporting & management presentation experience 
• Very good verbal & written communication skills at all levels in the organization 
•   Oriented towards continuous improvement of the activity and self-learner 

Sounds good? Find out what you can get: 

• Competitive salary package & meal vouchers; 
• The opportunity to work in a multi-cultural environment;  
• Private medical insurance subscription;  
• Everything you want to read from Bookster;  
• Learning programs for your development;  
• Wellness activities for your wellbeing. 

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background 

We are currently looking for a Process Internal Auditor to join our team. The ideal candidate will have a strong understanding of auditing principles, excellent analytical skills, and the ability to communicate effectively with various stakeholders.

Responsibilities:

• ISO 9001:2015 Standard Maintenance through Internal Audit Sessions;
• ISO 9001 Compliance;
• Follows the compliance with the Conectys quality standards of the services delivered by Operations;
• Ensures the performance of inspection activities and verification of the quality analysts’, quality and training coordinators’  or temporary staff delegated to perform quality activity/tasks, according to the related procedures in place in Conectys;
• Identify quality deficiencies and keep track of quality deviations of their causes and apply measures to remedy them;
• Provide advice to the quality analysts’, quality and training coordinators’      or temporary staff delegated to perform quality activity in order to remedy the non-conformities found as a result of the comparison with the procedures within the limits of his authority and knowledge;
• Identifies with objectivity and impartiality the degree of conformity of the procedures (documentation) of the quality with established procedures.

Requirements:

• Similar previuos experience;
• University studies graduated or in the process of graduation;
• C1 level of English (both written & spoken);
• Advanced level of knowledge in operating Office Suite, Powerpoint and Excel in particular;
• Internet use (navigate on the Internet, searching the information, search engine, email, using an e-mail address, sending and receiving emails, inserting a signature, filter usage, password change);
• Time Management skills;
• Attention to details;
• Focusing on quality – previous exposure to the quality, working as a QA Analyst.

What we offer:

Dynamic and collaborative work environment
Competitive salary package & meal vouchers;
The opportunity to work in a multi-cultural environment;
Private medical insurance subscription;
Everything you want to read from Bookster;
Learning programs for your development;
Wellness activities for your wellbeing. 

Are you friendly and client-oriented? Is Russian your super power?

As a Customer Support Representative, you play a crucial role within our Operations team. This position requires a customer-centric approach, where you’ll interact with clients professionally to grasp their requirements, offer assistance, and manage various situations to help resolve their issues effectively. The exciting aspect of this role is the ample opportunity for learning, personal development, and career advancement.

With a workforce of over 4000 individuals spread across 8 locations, Conectys stands out as one of the fastest-growing Business Process Outsourcing (BPO) firms in the industry. We specialize in providing multilingual outsourcing services to clients in diverse sectors such as Gaming and Entertainment, Consumer Electronics, Healthcare, among others. At Conectys, we foster a collaborative environment where we rally together to support each other with a shared goal: our customers’ success translates to our own success.

Within your role, you will:

• Offer customer support via phone, e-mail, or chat;
• Answer & solve customers’ inquiries & complaints by offering an accurate solution;
• Follow predefined workflows & handle issues specific to each communication channel;
• Respond to all customers inquiries within given timescales and efficiently meet deadlines;
• Take, register & solve notifications or complaints;
• Update the database with all the details about each customer interaction;
• Participate in testing/launching / implementing new working products or tools.

What will make you successful for the role:

• A C1 level of Russian Language (both written & spoken);
• A B2 level of English Language (both written & spoken);
• Experience in Contact Center could be an advantage;
• Curiosity, always looking for solutions;
• Attention to detail and “willing-to-help” attitude;
• Excellent computer skills;
• Must be based in Bucharest, Romania, as the role is hybrid (2 days/week from the office – One Cotroceni Park).

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment;
• Private medical insurance;
• Everything you want to read from Bookster;
• Learning programs for your development;
• Wellness activities for your wellbeing.

Are you naturally friendly and positive? Do you excel in English and find it effortless to communicate on any topic?

As a Customer Support Representative, you play a crucial role within our Operations team. This position requires a customer-centric approach, where you’ll interact with clients professionally to grasp their requirements, offer assistance, and manage various situations to help resolve their issues effectively. The exciting aspect of this role is the ample opportunity for learning, personal development, and career advancement.

With a workforce of over 4000 individuals spread across 8 locations, Conectys stands out as one of the fastest-growing Business Process Outsourcing (BPO) firms in the industry. We specialize in providing multilingual outsourcing services to clients in diverse sectors such as Gaming and Entertainment, Consumer Electronics, Healthcare, among others. At Conectys, we foster a collaborative environment where we rally together to support each other with a shared goal: our customers’ success translates to our own success.

Within your role, you will:

• Offer customer support via phone, e-mail, or chat;
• Answer & solve customers’ inquiries & complaints by offering an accurate solution;
• Follow predefined workflows & handle issues specific to each communication channel;
• Respond to all customers inquiries within given timescales and efficiently meet deadlines;
• Take, register & solve notifications or complaints;
• Update the database with all the details about each customer interaction;
• Participate in testing/launching / implementing new working products or tools.

What will make you successful for the role:

• A C1 level of English Language (both written & spoken);
• Experience in Contact Center could be an advantage;
• Curiosity, always looking for solutions;
• Attention to detail and “willing-to-help” attitude;
• Excellent computer skills;

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment;
• Private medical insurance;
• Everything you want to read from Bookster;
• Learning programs for your development;
• Wellness activities for your wellbeing.

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.
We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.
Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

Within your role, you will:

• Offer customer support via phone, e-mail, or chat;
• Answer & solve customers’ inquiries & complaints by offering an accurate solution;
• Follow predefined workflows & handle issues specific to each communication channel;
• Respond to all customers inquiries within given timescales and efficiently meet deadlines;
• Take, register & solve notifications or complaints;
• Update the database with all the details about each customer interaction;
• Participate in testing/launching / implementing new working products or tools.

What will make you successful for the role:

• A C1 level of German Language (both written & spoken);
• A B2 level of English Language (both written & spoken);
• Experience in Contact Center could be an advantage;
• Curiosity, always looking for solutions;
• Attention to detail and “willing-to-help” attitude;
• Excellent computer skills;

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multi-cultural environment;
• Private medical insurance;
• Everything you want to read from Bookster;
• Learning programs for your development;
• Wellness activities for your wellbeing.

Are you friendly and positive? Is English your strength and can you express yourself easily on any subject?

As a Customer Support / Backoffice Representative, you are part of the Operations team, the center of our business. You will provide best-in-class back-office customer service and review the incoming content (documents, reviews, images, etc.) submitted by users of the client application with the set of working procedures and manuals in place and approves only the content that meets all criteria presented by the guidelines, trainings and training materials provided by the client.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

• Review the incoming content (documents, reviews, images, etc.) submitted by users of the client application and approves only the content that meets all criteria presented by the guidelines
• Identify and escalate potential errors of the applications used to process reviews, as well as complex reviews that cannot be solved by applying the project’s specific procedures and instructions, to the direct supervisor and / or the client designated team.
• Based on existing guidelines, identifies and informs client about potential frauds.
• Validates new valid documents used by customers.

What will make you successful for the role:

• A C1 level of Spanish (both written & spoken)
• A B2 level of English (both written & spoken)
• Experience in Contact Center could be an advantage
• Curiosity, always looking for solutions Attention to detail and “willing-to-help” attitude
• Excellent computer skills
• Willingness to work in 24/7 schedule in 3 shifts pattern

Workplace: Cali, Valle del Cauca

Sounds good? Find out what you can get:

• Competitive salary package
• The opportunity to work in a multi-cultural environment
• Learning programs for your development
• Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.