Iloilo, Philippines
Posted 1 week ago
Conectys Global BPO Solutions Career Opportunity

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty, and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.

We have the best possible clients in gaming, high tech, travel, retail, finance, and other key industries.

Conectys is fueled by people.

Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys.

We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.


Conectys Careers Opportunity

The project manager is responsible for the management, implementation and success of the supervised projects. The job holder must comply with the contractual requirements of clients and ensure that the delivered services meet the requirements. Projects can be global or strategic initiatives that require guidance and monitoring in accordance with the nature and purpose of projects. The managed projects may be different depending on their size and purpose and therefore may require management solutions tailored to their specific need. The job holder will lead the current operations of the team of project team leaders, will communicate efficiently with various parties involved and may consult experts, if the case, to ensure the smooth progress of projects. This position also involves the interaction with various representatives of clients of senior management, operational management or technical experts, and others within the organization.

Conectys Global BPO Solutions Career Opportunity

Responsibilities
Collaborates with client company management to develop procedures, manuals and establish the program objectives.
Creates specific methodologies, processes and provides the customer with best practices documents.
Coordinates the communication processes from the customer to other positions or functions within Conectys, and assists with the escalation of problems.
Checks the usefulness of methodologies, processes and tools that enable the whole organization to reach the goals set and to exceed productivity and quality. He/ she acts proactively and anticipates the needs of the projects.
Plans and prioritizes projects by providing solutions directly linked with the business indicators to be achieved.
Monitors the implementation of projects throughout their life cycle, starting with the design concept and ending with the last delivery to production, followed by activity measurement of the impact tools and delivered processes.
The design, implementation and carrying out of a methodology for continuous optimization of the project life cycle.
Collaborates with senior management in developing performance standards and monitoring the compliance with the implemented standards.
Initiates and proposes changes to any modification of a process, used tool or performance standards.
Provides support to the team for accomplishing their work commitments.
In case of occurrence of problems in activity, the job holder performs a cause and impact analysis on the performance standards. Creates and implements corrective actions.
Maintains an updated list of conflicts / problems / major obstacles / and risk and monitors their solution.
Monitors and directs daily operations to ensure that policies and procedures are followed, that goals are met and that the provided services are to the required level.
Opens and monitors corrective actions.
Takes over the most difficult situations in the project.
Gets involved in the following process regarding the subordinate staff: selection, training, professional development and performance evaluation. The job holder makes recommendations on employment, dismissal, promotion or disciplinary sanctions for subordinate personnel.
Abilities
Permanently maintaining a professional attitude and enthusiasm to the level required by Conectys and client.
Actively seeking ways to support the other team members to achieve their set objectives.
Ability to meet deadlines and work under pressure.
Accent on logic and critical thinking, combined with imagination and creativity
Excellent organizational skills
Ability to delegate and motivate
The initiative to optimize processes
Excellent communication skills
Ability to drive and motivate staff
Good presentation skills
Capacity to take initiative and to find innovative solutions for various problems
Assertive attitude
The desire for knowledge and assimilation of new information;
Honesty
The desire to be involved in project details
Proactive attitude
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