Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty, and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.
We have the best possible clients in gaming, high tech, travel, retail, finance, and other key industries.
Conectys is fueled by people.
Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys.
We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.
Support customer via email and chat in order to sort out their questions, doubts and complaints
Answer any questions our members may have
Keep an eye on the needs of the community and feedback on any trends to the team
Work with a close-knit team to help one another, gain insights, and share laughs
Find better ways of doing things, generate ideas, and be a change-maker
Advanced or native Spanish language written and spoken
Excellent communication skills
English at medium level, written and spoken
Digital skills with ability for quick typing
Prior experience in customer support
Motivation to grow in a fast pace environment
Willingness to work efficiently and attention to detail
Flexibility to work on shift-based schedule on a 24/7 basis
Initial and continuous training related with Communication and Soft Skills
Product specific training related with the tools and customer related contents
Multicultural environment with career growth
Workplace accessible through subway, train or bus
Private health insurance as of the 7th month contract
Meal allowance paid by meal card that give you access to other offers such as fuel discounts
Monthly performance bonus
Parking space available for night shifts
Daily free coffee, tea and fresh fruits
Monthly breakfast with leadership for the TOP Performers
Monthly engagement activities
Dedicated HRBP to support your Conectys Experience