Lisbon, Portugal
Posted 1 month ago
Conectys Global BPO Provider - Careers

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty, and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.

Conectys is fueled by people.

We have the best possible clients in gaming, high tech, travel, retail, finance, and other key industries.

Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys.

We are also recognized for premium BPO services with 11 awards received in the past 3 years alone.

Conectys Global BPO Provider - Careers

Analyze, investigation and validation of documents uploaded and submitted platform users;

Revision of the docs eligibility and validity in accordance with project procedure, rules and instructions;

Decision on the approval, refusal or escalation of certain documents to specialized teams designated to monitor in accordance with a set of agreed guidelines;

Identification and escalation of potential errors upon docs submission or validation, as well as complex reviews that cannot be solved by applying the project’s specific procedures and instructions, to the direct supervisor and/or the client designated team.

Conectys Global BPO Provider - Careers

B2 English (written and spoken);

B2 Portuguese (written and spoken);

Detail-oriented and able to identify small details to make a decision;

Logical skills & deep diving to understand the WHY;

Adaptable to changes in rules & procedures;

Solution focused;

Flexibility to work on 24/7 shift rotation;

Good IT hardware facilities to accommodate remote work during COVID-19;

Flexibility to work from the office after the COVID-19 pandemic.

Conectys Global BPO Provider - Careers

Initial product specific training with final evaluation;

Training on tools, processes and procedures used by the project;

Career growth across different departments;

Individual and team development career programs;

Workplace accessible through train, bus and subway;

Private health insurance as of the 7th month contract;

Work from home during the COVI-19 pandemic;

Meal allowance paid by card with fuel discounts;

Monthly engagement activities;

Dedicated HRBP to support your Conectys experience.

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