Retail and Consumer Products
Achieving customer satisfaction in today’s retail and consumer products environment is proving increasingly challenging. The market has become global, requiring cost efficient access to multilingual support staff, ideally sourced from one supplier.
Products and retail experiences are now no longer standalone, they have become consumer experiences and customer support is core element of that overall experience.
Our staff is experienced in offering support for a wide range of Consumer Products, from food products to electronics, from high tech to low tech.
We support both consumers and retail outlets. We are especially strong in support of online retail properties. As we are PCI Compliant, we are allowed to handle Credit Card information, assisting callers or site visitors from presales to purchase to post sales.
We assist retail outlets with POS (Point of Sales) issues, site visitors with purchasing assistance through phone, live chat and even co-browsing.