By |Published On: April 2nd, 2020|Categories: Posts|Comments Off on How to Choose the Right Outsourcing Provider|Tags: , , , , |
Outsourced Customer Experience Services

So you have decided to invest in an outsourcing relationship.

That is a great plan with the potential to yield results beyond your expectations. Of course, the natural next step would be to research providers.

But do you know what to look for, the marks of service quality and experience? And does the thought of talking with potential Business Process Outsourcing providers make you want to head to the hills? Here’s a simple solution.

conectys global bpo
Let’s talk solutions!

Ask questions.

It sounds simple and it is – as long as you have a clear understanding of your company’s needs and a realistic projection of what you want to achieve in terms of market expansion, customer satisfaction and brand communication. Once you do the research, you can draw up a list of questions to ask the BPO companies on your longlist.

Next, you must compare those providers. You need to gauge their capabilities, industry standing and flexibility before you enter the negotiation phase. The questions you need to ask them usually fall into several categories, from Business Overview, to People, Process, Technology, Commercial and Contractual.

By delving into each category, you can filter the list and proceed with only those providers that have what it takes to understand, support and improve your services, and deliver consistent value to you and your customers.

blog-post-image-group-of-people
Back
Contact us
blog post image
More relevant posts:

The seven parts of digital transformation: An introduction

November 2nd, 2020|Categories: Posts|Tags: , , , |

So what exactly is digital transformation? In the most general sense, “digital transformation” means that you incorporate digital approaches into the full ecosystem of your business. Typically this is going to mean some mix of using the cloud, using data better, [...]

Three big shifts in the contact center industry

October 29th, 2020|Categories: Posts|Tags: , , , |

Our CEO, Arnold, just sent an email to some of our partners, associates, and potential future business partners. We wanted to excerpt the top of the email, because it showcases three important trends in contact centers, BPO, and outsourcing. The entire [...]

Should you build your own chatbot?

October 20th, 2020|Categories: Posts|Tags: , , , |

You theoretically could, although without a proper development background, it’s very likely to be a long, time-consuming, potentially-frustrating process. There are tutorials online to guide you, but typically a better approach is a third-party, outsourced chatbot solution.At Conectys, [...]

blog-post-image-group-of-people