By |Published On: June 18th, 2018|Categories: Posts|Comments Off on How the UX of ConectysOS Improves our CX|Tags: , , , , , , |
Outsourced Customer Experience Services

You don’t have to go far to hear the acronyms UX (user experience) and CX (customer experience) tossed around in boardrooms and strategy meetings – and for good reason.

Both are incredibly important to customer satisfaction, loyalty, and retention…all of which lead to sales, growth, and success. Competition is fierce, and your customer experience can be the differentiator that sets you apart and bolsters your reputation.
We understand what a great impact customer experience can have on your company’s success. This is why we’ve worked really hard to set ourselves apart from other BPO providers by elevating the end-to-end experience we offer our customers (and in turn, our customers’ customers).

Part of this comes from the first-class level of customer care we prioritize, and another part of this is coming from the technology we’ve built to equip our customers with real-time insights to power scalability and long-term success.

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What is ConectysOS?

ConectysOS is the premium contact center platform we created because we couldn’t find an existing SaaS product that served our customers the way we wanted it to. It was also the industry-recognized Automation Project of the Year finalist at the European Outsourcing Association (EOA) Awards in 2016.

We offer this system to all of our clients, free of charge, in order to enable collaboration, increase security, and deliver important business insights. ConectysOS has an adoption rate of 76% among our existing customer base, and we’ve had excellent feedback about it from those who use it, especially about how easy and convenient it to use. And all our customers love the results it helps them achieve.

The software is also certified PCI DSS compliant, so customers don’t have to worry about the security of their most sensitive data. And since you probably use and rely on a host of software systems to keep your business running smoothly, we don’t want to limit you. That’s why ConectysOS has API third-party CRM integrations (with solutions like Salesforce.com, Zendesk, Dynamics, and more), so you can add it to your existing tech stack and enjoy deepened results from all your systems working together.

Enabling your customers to get the Golden Treatment

When our customers use ConectysOS, they get automated reporting, data analysis, real-time NPS, FCR and CES, scorecards, and dashboards so they can easily facilitate customer satisfaction surveys and keep their finger on the pulse of their customer care. ConectysOS also enables 100% call recording and full quality monitoring.

We know that your customer service needs to be top-notch, which is why ConectysOS includes all the tools you’ll need to keep your customers happy. We power you to handle inbound/outbound call management, skill, time and geography-based routing, overflow management, real-time and historical dashboards, as well as IVR and scripting

All of these features make your job easier (and your experience with us far more rewarding) – and helps you identify any of your customer issues quickly so you can remedy them and keep your customer experience at its peak.

What’s Next?

As much as we believe in the value that ConectysOS offers our customers throughout their journey with us, we’ll never stop innovating. Very soon, we’ll be introducing live chat and ticketing into the platform, in order to help you reach your audience where they want to be reached and even more seamlessly handle customer care. Stay tuned for more details on that in the coming months.

You’ll always have a stellar experience with Conectys as your BPO partner, and will get numerous additional benefits from using ConectysOS (which we give you free of charge). What’s even more, your customers will have improved customer experience as a result of making ConectysOS a central part of your operations and customer care program. And, having real-time access to your business data further equips us to give you keen insights that will help your business run better.

ConectysOS is one of our key customer experience differentiators, bringing with it extensive benefits that span everyone involved. To learn more, please contact us.

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